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SironaHealth Receives URAC Accreditation as a Health Call Center
Date:4/8/2009

SironaHealth, a national provider of tele-health solutions, has received full accreditation from URAC as a health call center. By receiving Health Call Center Accreditation, URAC assures that SironaHealth has met all relevant standards and performs nurse line and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.

South Portland, Maine (PRWEB) April 8, 2009 -- SironaHealth, a provider of telephone triage and medical call center solutions, announced that it has been awarded Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry. Accreditation has been awarded under the Health Call Center standards, version 4.0.

"SironaHealth is very proud of its URAC review for accreditation," says Lorie Whittemore, Vice President of Quality and Training for SironaHealth. "Meeting URAC standards with respect to member access, quality improvement and overall operations of our health call center is testimony to SironaHealth's commitment to quality patient services."

SironaHealth is a medical contact center that works with health plans, hospitals, employers, and care managers to improve health and wellness in their patient populations. SironaHealth's tele-health programs, such as nurse triage, reduce unnecessary healthcare spending, build patient loyalty, and improve the health and well-being of healthcare consumers.

"By applying for and receiving Health Call Center Accreditation, SironaHealth has demonstrated a commitment to quality health care," said Alan P. Spielman, URAC president and CEO. "Quality health care is crucial to our nation's welfare and it is important to have organizations that are willing to measure themselves against national standards."

URAC Health Call Center standards apply to organizations providing nurse triage and health information services to the public when conducted by telephone, via the Web or other electronic means. By receiving Health Call Center Accreditation, URAC assures that SironaHealth has met all relevant standards and performs nurse line and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.

URAC, an independent, nonprofit organization, is a leader in promoting health care quality through accreditation and certification programs. URAC's standards keep pace with the rapid changes in the health care system, and provide a mark of distinction for health care organizations to demonstrate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in setting meaningful standards for the health care industry. For more information, visit www.urac.org.

About SironaHealth:
SironaHealth is a health contact center that helps health insurers, employers, hospitals, care managers, and various other healthcare organizations encourage health, wellness, and positive behavior change in their patient populations. SironaHealth's tele-health programs help healthcare organizations reduce costs, improve customer loyalty, and integrate health education programs through nurse line and telephone triage services, targeted outreach and engagement, physician referral programs, class and event registration services, and health enabling technologies.

For more information about SironaHealth, please visit www.sironahealth.com.

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Read the full story at http://www.prweb.com/releases/2009/04/prweb2304094.htm.


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