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Siemens Emotion CT Receives Top Rating in KLAS Report
Date:8/18/2009

From the moment of purchase, Siemens' innovative solutions are enhanced by various services, such as education and training, to help broaden the customer's knowledge, enhance their skills, and improve their productivity. Siemens value-added proactive services and support offerings are designed to maximize uptime and system availability, solve issues in a timely manner, and help institutions improve productivity and minimize costs.

The Siemens Customer Care approach encompasses four core components that highlight the different ways we support you through your product life cycle and beyond: Education and Training, Information and Communication, Services and Support, and Upgrades and Migration.

Education and Training ensures that customers are always kept up to date on the latest scientific developments. Information and Communication provides customers with valuable information about their area of specialization through newsletters and customer magazines as well as online.

Services and Support comprises all innovative and proactive service offers that allow potential malfunctions on Siemens Healthcare systems to be identified before a failure or crash actually takes place. This is made possible by the Siemens Remote Service (SRS) platform. Through service products such as the Guardian Program(TM), customer systems are continually and proactively monitored in real time.

Upgrades and Migration contains the syngo Evolve (system upgrade), Expand (system expansion), and Elevate (system replacement) programs. Equipped with the latest hardware and software, customers can continuously improve their hospital workflows, clinical applications, and the diagnostic functions of their systems. Specifically, syngo(R) Evolve CT can help prolong the time a CT system stays at the cutting edge of technological development. With syngo Evolve CT, a customer can enjoy a
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SOURCE Siemens Healthcare
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