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Sharp HealthCare Receives 2007 Presidential Award for Quality and Performance Excellence
Date:11/20/2007

of Sharp's commitment to excellence is The Sharp Experience, a sweeping performance improvement initiative launched in 2001. This initiative has resulted in numerous advances in clinical outcomes, patient safety enhancements and organizational and service improvements. These include best-practice blood sugar control in patients with diabetes; technological innovations for patient safety; sustained improvements from use of Lean Six Sigma; employee turnover rates well below the industry average; physician satisfaction consistently in the top decile nationwide; and significantly improved patient satisfaction across the entire Sharp system.

In addition to receiving the 2007 Baldrige Award, Sharp HealthCare was the first health care system to be named a gold-level award recipient by the California Council for Excellence (CCE) for the California Awards for Performance Excellence (CAPE) program, the state-level affiliate of the Baldrige Award, in 2006.

Sharp HealthCare Named 2007 Baldrige Recipient

Sharp and the other 2007 Baldrige Award recipients were selected from among 84 applicants. All of the applicants were evaluated rigorously by an independent board of examiners in seven areas: leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; human resource focus; process management; and results. The evaluation process for the 2007 Baldrige Award recipients included about 1,000 hours of review and an on-site visit by teams of examiners to clarify questions and verify information in the applications.

The 2007 Baldrige Award recipients are expected to be presented with their award in a ceremony in Washington, D.C., early next year.

About the Malcolm Baldrige National Quality Award

Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses and expanded in 1998 to in
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SOURCE Sharp HealthCare
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