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Sharp HealthCare Receives 2007 Presidential Award for Quality and Performance Excellence

San Diego health care system is one of only five organizations in nation to receive prestigious award

WASHINGTON and SAN DIEGO, Nov. 20 /PRNewswire-USNewswire/ -- President George W. Bush and Commerce Secretary Carlos Gutierrez today announced Sharp HealthCare as one of five organizations to receive the 2007 Malcolm Baldrige National Quality Award, the nation's highest Presidential honor for quality and organizational performance excellence.

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In addition to Sharp, the 2007 Baldrige Award recipients include Pro-Tec Coating Co., Mercy Health System, City of Coral Springs and the U.S. Army Armament Research, Development and Engineering Center.

"Sharp has been on a six-year journey to transform the health care experience for employees, physicians and patients," said Mike Murphy, President and CEO of Sharp HealthCare, which is one of the largest health care systems in Southern California. "The Baldrige criteria and our unwavering commitment to quality, satisfaction and continuous improvement have helped us toward our vision to be the best place to work, practice medicine and receive care, and ultimately, to be the best health care system in the universe. We believe we are changing health care for the better, and the Baldrige evaluation process and recognition have fanned the flames of enthusiasm to continue on our quest."

At the forefront of Sharp's commitment to excellence is The Sharp Experience, a sweeping performance improvement initiative launched in 2001. This initiative has resulted in numerous advances in clinical outcomes, patient safety enhancements and organizational and service improvements. These include best-practice blood sugar control in patients with diabetes; technological innovations for patient safety; sustained improvements from use of Lean Six Sigma; employee turnover rates well below the industry average; physician satisfaction consistently in the top decile nationwide; and significantly improved patient satisfaction across the entire Sharp system.

In addition to receiving the 2007 Baldrige Award, Sharp HealthCare was the first health care system to be named a gold-level award recipient by the California Council for Excellence (CCE) for the California Awards for Performance Excellence (CAPE) program, the state-level affiliate of the Baldrige Award, in 2006.

Sharp HealthCare Named 2007 Baldrige Recipient

Sharp and the other 2007 Baldrige Award recipients were selected from among 84 applicants. All of the applicants were evaluated rigorously by an independent board of examiners in seven areas: leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; human resource focus; process management; and results. The evaluation process for the 2007 Baldrige Award recipients included about 1,000 hours of review and an on-site visit by teams of examiners to clarify questions and verify information in the applications.

The 2007 Baldrige Award recipients are expected to be presented with their award in a ceremony in Washington, D.C., early next year.

About the Malcolm Baldrige National Quality Award

Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses and expanded in 1998 to include education and health care. This year, non-profit organizations, including charities, trade and professional associations, and government agencies, will be eligible to receive a Baldrige Award. The award promotes excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies. The award may be presented to five types of organizations: manufacturers, service companies, small businesses, education organizations and health care organizations. The award is not given for specific products or services. Since 1988, 72 organizations have received Baldrige Awards.

The Baldrige program is managed by NIST in conjunction with the private sector. As a non-regulatory agency of the U.S. Department of Commerce's Technology Administration, NIST promotes U.S. innovation and industrial competitiveness by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life.

About Sharp HealthCare

Ranked as the number-one integrated health care system in California by Modern Healthcare, Sharp HealthCare is San Diego's most comprehensive health care delivery system. It is recognized for clinical excellence for services in cardiac, cancer, and multiorgan transplantation, as well as orthopaedics, rehabilitation, behavioral health and women's health. The Sharp system includes four acute-care hospitals, three specialty hospitals, three affiliated medical groups and a health plan. To learn more about Sharp, visit

SOURCE Sharp HealthCare
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