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Shadow Technology Slashes Cost of IP Call Management Software By $450 for 5 Channels
Date:6/16/2010

to their workgroup.

Users are empowered by providing them with accurate records of their calls.

Call-Shadow can be used in mission critical implementations, because it has a clustering system with an advanced fail-over system, with no single point of failure. Should a server in a cluster become unavailable, its workload is divided between its peers without operator intervention. Such a clustering system is much superior to a simple hot-swap standby system because all servers are working, providing scalability and redundancy at the same time.

All access to replays is logged and can be audited by authorized users.

Call-Shadow is highly integrated with Cisco CallManager, having an XML phone service which allows replaying calls directly on the phone, and being integrated with CallManager's user directory (LDAP DCDirectory) for unified authentication.

It is available in two configurations, to facilitate application in a call center or company-wide.

Try Before You Buy - Download a fully-featured evaluation version with a friendly configuration wizard from www.shadow-technology.co.uk, and use for 30 days.

About Shadow Technology

Shadow Technology was founded in 1998 and is self funded. The company has remained focused on helping our customers derive significant value technology products in the IP and Call Centre arena.

Culture
We pride ourselves on delivering a quality experience and in providing expert services. The Shadow Technology team has been recruited through personal contact and we therefore maintain high standards and excellent communication. The ability to share expertise is frequently invaluable.

Software Products
Call-Shadow is a state-of-the-art IP call-recording solution for SME companies. It provides Enterprise level features and scalability at less than hal
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