NEW YORK, Dec. 15 /PRNewswire/ -- Vitech Systems Group, a leading provider of Benefits Administration and Customer Relationship Management (CRM) software, announced today that it has completed a major V3 Benefits System CRM implementation for the Screen Actors Guild-Producers Pension & Health Plans (SAG-PH).
The new system provides advanced customer service capabilities to SAG-PH call center personnel in Burbank, Ventura and New York. The system was installed using Vitech's V3 Benefits Administration System which consolidated data from multiple legacy systems into a single service solution. It provides extensive call tracking and service management features, including the seamless integration of phone, email and fax communications.
"The new system allows us to offer an ever increasing level of service to our membership while harnessing operating efficiencies and containing long term costs," said Bruce Dow, SAG-PH's Chief Executive Officer, "Vitech has been an excellent partner and we are extremely pleased with our new V3-based CRM solution."
In addition to the V3 Benefits Software, Vitech provided SAG-PH with related implementation services including project management, solution design, solution integration, data conversion, quality assurance and training. The project was co-managed by Vitech and SAG-PH personnel.
"We are so pleased to see the positive impact that the V3 CRM system is already making at SAG," said Krishna Rathi, Vitech's West Coast Practice Leader, "the project's success is a great tribute to the vision of SAG-PH's management and the hard work of our combined teams."
About Vitech Systems Group, Inc.
Vitech Systems Group, Inc. is a leading provider of software and services to the benefits administration community. Vitech's V3 System is the choice of organizations serving a combined 7,000,000+ participants. Vitech's clients include city, county, state an
|SOURCE Vitech Systems Group, Inc.|
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