Navigation Links
Safeharbor Selected by Chicago-Based Utility Company to Enhance Online Customer Service
Date:5/16/2010

Safeharbor will utilize SmartSupport® 4.5 extranet solution and proprietary technology platform to provide a robust of online customer service experience.

(PRWEB) May 16, 2010 -- Safeharbor Knowledge Solutions has been selected by Chicago-based utility company to delivery enhance customer support knowledge base to millions of customers in Northern Illinois.

Effective self-service solutions should improve customer satisfaction rates and help retain customers while at the same time reducing operating expenses. In addition, it should have a powerful analytics engine that provides information to identify service improvements and new opportunities that would otherwise be missed.

“Safeharbor is so confident in our SmartSupport solution; we added a 100% return on investment (ROI) clause to guarantee success. The ROI guarantee is based on the adoption of web self-service verses the traditional assisted support channel” said John Novell, SVP of Safeharbor. Mr. Novell continued that “the utility customers will benefit from improved customer service by empowering end-user with a robust knowledge solution. Safeharbor will leverage our latest technology, best practices and solutions experts with decades of experience”.

Safeharbor’s SmartSupport was named “Trend-Setting Product” of 2009 by KMWorld. Many fortune 500 companies in telecommunication, banking, transportation and high-tech device markets have come to rely upon Safeharbor solutions to support their customer base.

About Safeharbor Knowledge Solutions (formerly SafeHarbor Technology Corporation)
Safeharbor Knowledge Solutions, a Washington based corporation founded in 1998, utilizes proprietary software that optimizes customer support solutions for mid- to large-sized organizations, primarily in the technology, banking, communications and transportation sectors.

Safeharbor solutions apply behavioral analytics and customer satisfaction data, across a strategic mix of support channels to empower our clients' customers, whether they are consumers, agents, employees or partners. For more information please visit www.safeharbor.com.

TWITTER: Visit http://twitter.com/safeharborks for updates from Safeharbor.

# # #

Read the full story at http://www.prweb.com/releases/2010/05/prweb3984084.htm.


'/>"/>
Source: PRWeb
Copyright©2010 Vocus, Inc.
All rights reserved  

Related medicine news :

1. Kramer Healthcare Technologies' RQi enterprise™ Revenue Cycle Solution Selected by Piedmont Healthcare
2. TerrAlign Selected to Join Veeva System's Veeva Web Program
3. 1st Plumbing Services Selected to be Exclusive Dealer in Austin, Texas for Installation of Easy Water No-Salt Water Conditioning System
4. WebLOQ Selected By MARSI to Streamline Medical Audit Reviews From Dispersed Healthcare Community
5. Phoseon Technology Selected as Finalist for 2010 TechAmerica Oregon Technology Awards
6. R. Shane Jackson Selected as Panelist for Center for Health Transformation Member Meeting
7. Dr. Rajesh Khanna Selected as Best Lasik Surgeon Two Years in a Row
8. PrescriptionDrugs.com and Mike “Zappy” Zapolin Have Been Selected to Compete in Harvard Business School New Venture Contest
9. DC Dermatologist Dr. Susan T. Elliott Selected Best Doctor by Washingtonian Magazine
10. Rajesh Khanna, MD Selected as One of America's Top Ophthalmologist
11. Small Time Company Rolls into the Big League: Trigger Point Performance Therapy Selected to Attend Athletes' Performance NFL Combine Preparation Program
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Safeharbor Selected by Chicago-Based Utility Company to Enhance Online Customer Service 
(Date:8/18/2017)... ... August 18, 2017 , ... The Dawn Johnson Insurance Group, ... new charity drive to generate community support for efforts to educate the local population ... treatments for all types of cancer. , Each day in America, roughly 4,600 ...
(Date:8/18/2017)... ... August 18, 2017 , ... Radabaugh & ... assistance to communities in North-Central West Virginia, is embarking on a cooperative charity ... in the area. , The Chestnut Mountain Ranch (CMR) is a Christ-centered boarding ...
(Date:8/18/2017)... ... August 18, 2017 , ... ... planning assistance that serves communities throughout southern Florida, is working to support the ... assets to children from low income families. , The Take Stock In Children ...
(Date:8/18/2017)... (PRWEB) , ... August 18, 2017 , ... ... and financial planning firm that serves residential and commercial clients in the greater ... drive to raise community support for the fight against cancer. , Founded by ...
(Date:8/18/2017)... Louis, Missouri (PRWEB) , ... August 18, 2017 , ... ... says Suzanne Tucker, Founder of St. Louis-based positive education company Generation Mindful. To help ... they help children learn social and emotional skills, she created the Time-In Toolkit, which ...
Breaking Medicine News(10 mins):
(Date:8/11/2017)... , Aug. 11, 2017 DarioHealth Corp. (NASDAQ: ... health and big data solutions, today announced that it ... August 14 and host a conference call at 9:00am ... operating and financial results and its strategy and outlook ... hosted by Erez Raphael , Chief Executive Officer, ...
(Date:8/7/2017)... Zimmer Biomet Holdings, Inc. (NYSE and SIX: ZBH), ... Board of Directors has approved the payment of a quarterly ... The cash dividend of ... 27, 2017 to stockholders of record as of the close ... are subject to approval of the Board of Directors and ...
(Date:8/4/2017)... -- Agragen, LLC, a Cincinnati -based ... and aquacultural feed sectors, announces a significant step ... AGR131.  This drug is designed to trap and ... patients suffering from inflammatory conditions such as rheumatoid ... Biological pharmaceuticals currently used ...
Breaking Medicine Technology: