Safeharbor will utilize SmartSupport® 4.5 extranet solution and proprietary technology platform to provide a robust of online customer service experience.
(PRWEB) May 16, 2010 -- Safeharbor Knowledge Solutions has been selected by Chicago-based utility company to delivery enhance customer support knowledge base to millions of customers in Northern Illinois.
Effective self-service solutions should improve customer satisfaction rates and help retain customers while at the same time reducing operating expenses. In addition, it should have a powerful analytics engine that provides information to identify service improvements and new opportunities that would otherwise be missed.
“Safeharbor is so confident in our SmartSupport solution; we added a 100% return on investment (ROI) clause to guarantee success. The ROI guarantee is based on the adoption of web self-service verses the traditional assisted support channel” said John Novell, SVP of Safeharbor. Mr. Novell continued that “the utility customers will benefit from improved customer service by empowering end-user with a robust knowledge solution. Safeharbor will leverage our latest technology, best practices and solutions experts with decades of experience”.
Safeharbor’s SmartSupport was named “Trend-Setting Product” of 2009 by KMWorld. Many fortune 500 companies in telecommunication, banking, transportation and high-tech device markets have come to rely upon Safeharbor solutions to support their customer base.
About Safeharbor Knowledge Solutions (formerly SafeHarbor Technology Corporation)
Safeharbor Knowledge Solutions, a Washington based corporation founded in 1998, utilizes proprietary software that optimizes customer support solutions for mid- to large-sized organizations, primarily in the technology, banking, communications and transportation sectors.
Safeharbor solutions apply behavioral analytics and customer satisfaction data, across a strategic mix of support channels to empower our clients' customers, whether they are consumers, agents, employees or partners. For more information please visit www.safeharbor.com.
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