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Sacred Heart Health Systems Utilizes Call Recording to Enhance Quality Process in Call Center
Date:2/2/2010

r organization came through during the training session, making me very comfortable and enabling a smooth roll-out.”

Several months later, with Virtual Observer pushing large performance improvement gains, the SHHS “call center of excellence” continues to succeed and exceed management expectations.

About Sacred Heart Health Systems:
Since opening the area's first hospital in 1915, Sacred Heart Health System has grown into the regional leader for providing high-quality, compassionate health care to children and adults in Northwest Florida. More than 700 primary and specialty physicians practice at Sacred Heart, a not-for-profit healthcare organization.

About CSI
Coordinated Systems, Inc., (CSI) established in 1972, has thrived on building high-quality, long-term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and quality assurance solution for call centers. VO supports Avaya, Cisco, ShoreTel, Nortel, and many other leading phone systems. VO's recording methodologies include selective recording for quality and training and 100% call logging for compliance, liability or verification recording. VO provides an extremely high value to price and tremendous customer satisfaction. For more information on call recording and quality monitoring, visit www.csiworld.com.

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