Navigation Links
Sacred Heart Health Systems Utilizes Call Recording to Enhance Quality Process in Call Center
Date:2/2/2010

Medical Organization Creates Their Latest Center of Excellence – Their Call Center.

(PRWEB) February 2, 2010 -- Sacred Heart Health Systems (SHHS) operates a 24-hour Emergency Trauma Center, a Pediatric Trauma Referral Center, and centers specializing in women's health, cardiac care, orthopedics, cancer care, and the care of children. These units are described internally as “centers of excellence”. Sacred Heart also wanted to transform their call center into a “center of excellence”.

SHHS’s call center manages approximately 5,000 inbound calls a day. In pursuit of becoming a “center of excellence”, management investigated and decided to lean on call recording and quality monitoring to enhance contact center operations. SHHS began utilizing call monitoring with 100% screen capture for all of the contact center’s “Resource Agents”.

SHHS evaluated multiple call recording vendors and chose Coordinated Systems, Inc.’s Virtual Observer (VO). The biggest factor that contributed to SHHS’s decision to purchase VO was that it would provide the robust quality features they needed (100% call recording off of their Siemens phone system with Rules-Based Screen Capture, E-Learning, and Auto-Archiving) at a very affordable price.

VO allows SHHS to customize the questions and scoring on the system’s evaluation forms, and the staff was able to increase the weight of the scoring for the following questions:

-   Did the operator say their name?
-   Did they use courtesies?
-   Was the volume level to loud or to low?
-   Could background noise be heard?
-   Was a transfer announced?
-   Did voice project a positive and helpful demeanor?
-   Was the
'/>"/>

Source: PRWeb
Copyright©2010 Vocus, Inc.
All rights reserved  

Page: 1 2 3

Related medicine news :

1. Respirators and H1N1 Information Distributed to Registered Nurses at Sacred Heart Medical Center Out of Concern for Nurse and Patient Safety
2. A Sacred Celebration: Georgetown School of Medicine Honors Donors
3. Sacred Heart Hospital Starts to Expose Students to Stroke Awareness at an Early Age
4. Sacred Technology Delivers Divine Medicine Online
5. The Art Of Maternity(TM) at Destination Maternity(R) Presents A Sacred Passage Into Motherhood; the Art of Belly Masking to Belly Casting
6. Dance Your Childs Way to a Healthy Body and Happy Heart
7. Kardea Nutrition & The Cooking Cardiologist Join to Create Gourmet System for Heart Health
8. Life Line Screening Proudly Supports NBC's Skate for the Heart in Honor of Longtime Partner, Peggy Fleming
9. FDA Consumer Health Information - Eat for a Healthy Heart
10. Statement From American Heart Association CEO Nancy Brown on President Obamas State of the Union Address
11. Sanford Heart Hospital Physicians Again Recognized Internationally for Innovative Techniques
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Sacred Heart Health Systems Utilizes Call Recording to Enhance Quality Process in Call Center 
(Date:4/18/2015)... 18, 2015 Thousand of DePuy Pinnacle ... of individuals who were allegedly harmed by a metal-on-metal ... forward in the U.S. District Court, Northern District of ... Court has amended an earlier Case Management Order to ... things, the new amendment permits the claims of up ...
(Date:4/18/2015)... Aureus Medical Group (web: aureusmedical.com), a ... jobs, has announced that it will participate as ... Association Annual Conference to be held May 1-2, ... , The SCAPTA Annual Conference offers educational ... services. , Representatives from Aureus Medical’s ...
(Date:4/17/2015)... 2015 Heritage Woods of McLeansboro, a ... Living Week Celebration on April 20 with a day ... mind, body and soul. , The community, which is ... older adults of all incomes, including those on Medicaid, ... Supportive Living Week is observed every April and highlights ...
(Date:4/17/2015)... (PRWEB) April 17, 2015 Riviera ... Dr. Kevin Sadati of the Gallery of Cosmetic ... County’s top beauty experts. The publication focused on ... facial stem cell fat grafting, eyelid surgery, laser resurfacing ... facial plastic surgery has resulted in thousands of ...
(Date:4/17/2015)... 17, 2015 From the day Dr. Todd ... Texas non-profit organization has empowered young people to create meaningful ... bring fresh water and the Gospel to all of ... Between March 17 and 27, students, faculty and staff raised ... with fresh water and the Good News of Jesus. ...
Breaking Medicine News(10 mins):Health News:DePuy Pinnacle Hip Lawsuits: Federal Litigation Amends Case Management Order to Allow for Joinder of Unrelated Claims 2Health News:DePuy Pinnacle Hip Lawsuits: Federal Litigation Amends Case Management Order to Allow for Joinder of Unrelated Claims 3Health News:Healthcare Staffing Leader, Aureus Medical Group, to Exhibit at the South Carolina Physical Therapy Association Annual Conference 2Health News:Heritage Woods of McLeansboro Affordable Assisted Living to Celebrate Supportive Living Week 2Health News:Heritage Woods of McLeansboro Affordable Assisted Living to Celebrate Supportive Living Week 3Health News:Orange County Facial Plastic Surgeon Featured in Premier Magazine Focused on Beauty 2Health News:Orange County Facial Plastic Surgeon Featured in Premier Magazine Focused on Beauty 3Health News:The Last Well and Liberty U’s TEN Initiative raises $21,000 to Bring Fresh Water & The Gospel to 7,000 Liberians 2
... 25, 2007) The majority of breast cancer survivors consider ... survey results released today. However, the data also suggest ... the likelihood of recurrence is surprisingly low. , ... by Harris Interactive, consisted of interviews with 543 women ...
... and financial constraints on public sector hospitals could be dictating ... show that as the number of elective, planned caesarean sections ... and fewer come into the world at weekends. It appears ... fully resourced and staff is working normal hours at no ...
... Comprehensive Planning Resources ... for ... million baby,boomers currently supporting or caring for both a child and ... issue of finding adequate resources to support loved ones.,Care.com(SM) (http://www.care.com ...
... Inc. 5000, ... 100 & Deloitte Fast 50, PHILADELPHIA, Sept. 25 ... in the industry accolades,with three prestigious award wins in August ... Fast 50 and the Inc. 5000 lists all recognize Portico ...
... Diego, September 25, 2007 Some people are caught ... own abuse as a child and continuing into perpetration ... it is important to understand how childhood experiences are ... published in the October issue of the American Journal ...
... Sea so you have to search for it. Yet if you ... to go? Initially the food rich spots always seem to be ... course and that gives rise to food competition. With plenty of ... , Takeaway meal , Experiments revealed that shore crabs ...
Cached Medicine News:Health News:Breast cancer survivors optimistic, yet lack critical information on reducing recurrence 2Health News:Weekend labor shortage 2Health News:Care.com Launches Senior Care Directory 2Health News:Care.com Launches Senior Care Directory 3Health News:Portico Systems Wins Three Awards in 30 Days 2Health News:Victims of child maltreatment more likely to perpetrate youth violence, intimate partner violence 2
(Date:4/17/2015)... -- Bionomics Limited (ASX:BNO, ADR:BMICY), a biopharmaceutical company focused ... the treatment of cancer and diseases of the central ... three of its most advanced oncology programs at the ... Annual Meeting being held from April 18-22, 2015 ... The presentation on the BNC105 program describes ...
(Date:4/16/2015)... 2015  Hologic, Inc. (NASDAQ: HOLX ) ... i published on-line this week in ... American Cancer Society. The study, by ... Center, supports current consensus guidelines ii for ... years of age be co-tested with both Pap ...
(Date:4/16/2015)... , April 16, 2015  Diplomat Pharmacy, Inc. (NYSE: ... Beltrand to their senior leadership team as chief ... responsible for securing and properly monitoring Diplomat,s data, systems ... internally and externally. Additionally, she will play key roles ... "We are very excited to have someone of ...
Breaking Medicine Technology:Bionomics Showcases Oncology Drug Development Programs at 2015 AACR Annual Meeting 2Bionomics Showcases Oncology Drug Development Programs at 2015 AACR Annual Meeting 3Bionomics Showcases Oncology Drug Development Programs at 2015 AACR Annual Meeting 4Bionomics Showcases Oncology Drug Development Programs at 2015 AACR Annual Meeting 5Hologic Comments on Important Cervical Cancer Screening Study Published in the American Cancer Society Journal, Cancer Cytopathology 2Hologic Comments on Important Cervical Cancer Screening Study Published in the American Cancer Society Journal, Cancer Cytopathology 3Hologic Comments on Important Cervical Cancer Screening Study Published in the American Cancer Society Journal, Cancer Cytopathology 4Diplomat Names Shannon M. Beltrand as New CISO 2
... Nov. 4 Savient Pharmaceuticals, Inc. (Nasdaq: SVNT ) ... ended September 30, 2009, ending the quarter with $67.5 million ... from December 31, 2008. In October 2009, we raised ... costs from an underwritten public offering of 4,945,000 shares of ...
... ALTO, Calif., Nov. 4 Varian, Inc. (NasdaqGS: VARI) today ... a decrease of 30.4% from the fourth quarter of fiscal ... in the fourth quarter of fiscal year 2009. , Non-GAAP ... 2009 were $0.40, a decrease of 48.7% from the $0.78 ...
Cached Medicine Technology:Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 2Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 3Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 4Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 5Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 6Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 7Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 8Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 9Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 10Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 11Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 12Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 13Savient Pharmaceuticals Reports Third Quarter 2009 Financial Results 14Varian, Inc. Reports Fourth Quarter 2009 Results 2Varian, Inc. Reports Fourth Quarter 2009 Results 3Varian, Inc. Reports Fourth Quarter 2009 Results 4Varian, Inc. Reports Fourth Quarter 2009 Results 5Varian, Inc. Reports Fourth Quarter 2009 Results 6Varian, Inc. Reports Fourth Quarter 2009 Results 7Varian, Inc. Reports Fourth Quarter 2009 Results 8Varian, Inc. Reports Fourth Quarter 2009 Results 9Varian, Inc. Reports Fourth Quarter 2009 Results 10Varian, Inc. Reports Fourth Quarter 2009 Results 11Varian, Inc. Reports Fourth Quarter 2009 Results 12Varian, Inc. Reports Fourth Quarter 2009 Results 13Varian, Inc. Reports Fourth Quarter 2009 Results 14Varian, Inc. Reports Fourth Quarter 2009 Results 15Varian, Inc. Reports Fourth Quarter 2009 Results 16Varian, Inc. Reports Fourth Quarter 2009 Results 17Varian, Inc. Reports Fourth Quarter 2009 Results 18Varian, Inc. Reports Fourth Quarter 2009 Results 19Varian, Inc. Reports Fourth Quarter 2009 Results 20Varian, Inc. Reports Fourth Quarter 2009 Results 21Varian, Inc. Reports Fourth Quarter 2009 Results 22
Rhoton #12 straight point needle semisharp, titanium....
Rhoton scissors curved tip....
Hunt tumor grasping forceps....
Micro dressing forceps....
Medicine Products: