(PRWEB) May 13, 2013
As consumers’ expectations for above-and-beyond customer service continue to rise, STELLAService has identified who among the largest retailers in the U.S. provides the highest quality customer service.
In its most recent ratings release, STELLAService awarded its ELITE rating to 64 companies ranked in the Internet Retailer Top 500. These companies are eligible to join the likes of Diapers.com and Zappos.com, which are displaying the ELITE seal on their websites as a signal of outstanding customer service. A small fraction of the thousands of companies evaluated by STELLAService qualify to display the ELITE seal.
STELLAService is dedicated to a world with better customer service – helping consumers find it, and helping retailers achieve it.
The company operates a nationwide network of secret shoppers that engage with thousands of online retailers, collecting millions of valuable and actionable data points about the service experience. The STELLAService methodology is audited by global auditing and accounting firm KPMG.
“Our methods are rigorous, so an ELITE rating by STELLAService is truly a signal of quality to consumers and a badge of honor for retailers,” STELLAService Chief Executive Jordy Leiser said. “Consumers are realizing that they have choice when buying online - they can find the same products at nearly identical prices at multiple stores. The retailer that earns the sale and long-term loyalty is the one that delivers the highest quality service experience.”
The seal is such a strong signal and confidence booster for consumers that it has been proven – through tests administered by retailers displaying the seal – to increase conversion rates and decrease bounce rates. Click here to learn more: http://stellaservice.com/business/case-studies.
Online retailers who have earned the STELLAService ELITE seal include:
STELLAService is dedicated to customer service – helping consumers find it and helping businesses achieve it. STELLAService is the first and only independent provider of customer service ratings for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. Based in New York City, the company operates a syndicated data platform called STELLA Metrics for monitoring and benchmarking customer service performance across hundreds of metrics. In addition, the company publishes reports and other research – such as Happy Customer – to help companies worldwide improve their service operations. Visit http://stellaservice.com/ for more. Follow STELLAService on Twitter @STELLAService
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