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STELLAService Awards 'ELITE' Rating To Retailers Providing The Best Customer Service
Date:5/13/2013

(PRWEB) May 13, 2013

As consumers’ expectations for above-and-beyond customer service continue to rise, STELLAService has identified who among the largest retailers in the U.S. provides the highest quality customer service.

In its most recent ratings release, STELLAService awarded its ELITE rating to 64 companies ranked in the Internet Retailer Top 500. These companies are eligible to join the likes of Diapers.com and Zappos.com, which are displaying the ELITE seal on their websites as a signal of outstanding customer service. A small fraction of the thousands of companies evaluated by STELLAService qualify to display the ELITE seal.

STELLAService is dedicated to a world with better customer service – helping consumers find it, and helping retailers achieve it.

The company operates a nationwide network of secret shoppers that engage with thousands of online retailers, collecting millions of valuable and actionable data points about the service experience. The STELLAService methodology is audited by global auditing and accounting firm KPMG.

“Our methods are rigorous, so an ELITE rating by STELLAService is truly a signal of quality to consumers and a badge of honor for retailers,” STELLAService Chief Executive Jordy Leiser said. “Consumers are realizing that they have choice when buying online - they can find the same products at nearly identical prices at multiple stores. The retailer that earns the sale and long-term loyalty is the one that delivers the highest quality service experience.”

The seal is such a strong signal and confidence booster for consumers that it has been proven – through tests administered by retailers displaying the seal – to increase conversion rates and decrease bounce rates. Click here to learn more: http://stellaservice.com/business/case-studies.

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