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STELLAService Awards 'ELITE' Rating To Retailers Providing The Best Customer Service
Date:5/13/2013

(PRWEB) May 13, 2013

As consumers’ expectations for above-and-beyond customer service continue to rise, STELLAService has identified who among the largest retailers in the U.S. provides the highest quality customer service.

In its most recent ratings release, STELLAService awarded its ELITE rating to 64 companies ranked in the Internet Retailer Top 500. These companies are eligible to join the likes of Diapers.com and Zappos.com, which are displaying the ELITE seal on their websites as a signal of outstanding customer service. A small fraction of the thousands of companies evaluated by STELLAService qualify to display the ELITE seal.

STELLAService is dedicated to a world with better customer service – helping consumers find it, and helping retailers achieve it.

The company operates a nationwide network of secret shoppers that engage with thousands of online retailers, collecting millions of valuable and actionable data points about the service experience. The STELLAService methodology is audited by global auditing and accounting firm KPMG.

“Our methods are rigorous, so an ELITE rating by STELLAService is truly a signal of quality to consumers and a badge of honor for retailers,” STELLAService Chief Executive Jordy Leiser said. “Consumers are realizing that they have choice when buying online - they can find the same products at nearly identical prices at multiple stores. The retailer that earns the sale and long-term loyalty is the one that delivers the highest quality service experience.”

The seal is such a strong signal and confidence booster for consumers that it has been proven – through tests administered by retailers displaying the seal – to increase conversion rates and decrease bounce rates. Click here to learn more: http://stellaservice.com/business/case-studies.

Online retailers who have earned the STELLAService ELITE seal include:

1800PetMeds.com
4inkjets.com
adorama.com
AEDSuperstore.com
Altrec.com
AMainHobbies.com
Anthropologie.com
aveda.com
bebe.com
bergdorfgoodman.com
BeyondTheRack.com
Bluefly.com
BlueNile.com
BodenUSA.com
BostonProper.com
Buckle.com
CalyxFlowers.com
Chicos.com
ChristianBook.com
Clinique.com
ColdwaterCreek.com
converse.com
costumecraze.com
Crocs.com
Crutchfield.com
Diapers.com
DiscountOfficeItems.com
DrillSpot.com
EileenFisher.com
ellamoss.com
Hammacher.com
hanes.com
Hayneedle.com
JackThreads.com
JamesAllen.com
JCrew.com
JeffersPet.com
JensonUSA.com
JPCycles.com
KingArthurFlour.com
LLBean.com
LivingDirect.com
LordAndTaylor.com
MacCosmetics.com
MensWearhouse.com
Net-A-Porter.com
NineWest.com
Nordstrom.com
OneCall.com
Patagonia.com
PaulFredrick.com
PCMall.com
performancebike.com
PeruvianConnection.com
PetSmart.com
quiksilver.com
REI.com
ShopJustice.com
SmartpakEquine.com
SundanceCatalog.com
VeraBradley.com
YankeeCandle.com
Zappos.com
Zumiez.com

About STELLAService
STELLAService is dedicated to customer service – helping consumers find it and helping businesses achieve it. STELLAService is the first and only independent provider of customer service ratings for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. Based in New York City, the company operates a syndicated data platform called STELLA Metrics for monitoring and benchmarking customer service performance across hundreds of metrics. In addition, the company publishes reports and other research – such as Happy Customer – to help companies worldwide improve their service operations. Visit http://stellaservice.com/ for more. Follow STELLAService on Twitter @STELLAService

Read the full story at http://www.prweb.com/releases/2013/5/prweb10720411.htm.


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