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SCAN Health Plan Announces Expansion Into Northern California
Date:9/9/2009

h and retention in this market," said Schmidt. Growth has been a key part of SCAN's recent history as the health plan has doubled its membership in the past five years thanks to its reputation for member-centric services and competitive benefit plans. The growth can also be attributed to new market entries in San Diego, Ventura and Kern Counties as well as Arizona.

While benefit plans for 2010 are prohibited from being announced until October 1, Schmidt said that the plans SCAN will offer in Northern California will "focus on affordability and access plus the added benefit of the personal service SCAN routinely provides to its members." All of SCAN employees undergo an "age sensitivity program" to better help them understand the process of aging and better identify with members' needs. In addition, calls into SCAN during business hours are answered by one of SCAN's specially trained member service representatives, not by an automated recording. "This all adds up to the special SCAN touch, which we believe truly helps differentiate us and is one of the reasons members choose to remain with SCAN year after year," said Schmidt.

With its 110,000 members, SCAN is the third largest Medicare Advantage Prescription Drug plan in California and the fourth largest not-for-profit MAPD in the nation. Further information may be obtained at scanhealthplan.com.


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