Navigation Links
Ross Group Inc Expands Offerings to Membership Clients

Ross Group Inc has partnered with Pearl Interactive, LLC to offer an expanded set of services to Membership organizations that will help increase member retention, reduce cost and grow revenues.

Atlanta, GA (PRWEB) June 25, 2010 -- Ross Group Inc, a supplier of membership relationship management - MRM software and services to the American Automobile Association, announced today a strategic partnership with Pearl Interactive, an innovative outbound call processing company, to offer additional services to its customers. Through the partnership, Ross Group will begin offering member loyalty and retention programs to the AAA/CAA Motor Clubs using Pearl Interactive’s call processing expertise and exceptional support services.

“In addition to our market leading membership and CRM products and hosting services, the partnership with Pearl Interactive will enhance our ability to serve the motor club market by adding additional services that drive value by improving retention and increasing wallet share,” explains Richard Spanier, Ross Group Senior Vice President. “I forged the relationship with Pearl Interactive because I knew they would be able to provide the same kind of stellar service our clients have always expected and received from us. By taping the workforce that Pearl Interactive hires, such as disabled veterans, military spouses, and people with disabilities, we will be delivering these services through a highly motivated workforce with an outstanding performance and retention rate.”

“We are excited by this opportunity to work with Ross Group. We have developed a core competency in outbound call campaigns. I believe this partnership creates a compelling positive synergy for the membership association industry while creating jobs for an untapped but highly effective and talented workforce,” says Merry Korn, President of Pearl Interactive.

Ross Group enhanced services can be categorized into 2 major areas: Membership Processing and Member Acquisition/Retention Support Services. These services allow Ross Group to leverage their membership and CRM software, in conjunction with email, postal mail, and call centers, to help the clubs improve new member acquisition and retention. The services the clubs can take advantage of include:
     1.   New Member Acquisition Services
     2.   Retention Services
     3.   Member Loyalty Services
     4.   Outbound Call Center Services
     5.   Marketing and Campaign Management Services
     6.   Call Center Dispatch Services
     7.   Inbound Mail/Check Processing Services
     8.   Paper Billing and Member Card Processing

Mark Ross, President and CEO of Ross Group, explains that “Not only will these services be addressing a real need in the current markets we serve, it expands our reach to the broader club and association market. In addition, our relationship with a firm like Pearl Interactive and their unique hiring commitment is good business for all of us.”

Headquartered in Dayton, Ohio, with an office in Douglasville, Georgia, Ross Group Inc is a leading supplier of software to motor clubs in North America. The company supplies software to manage all touch points between the club and its member base. This includes membership management software for back office and branch operations, web site management and software to integrate member management with other club systems like finance, insurance and road side assistance.

Founded in 2004, Pearl Interactive Network is a virtual workforce offering customer service, support services and sales. They are innovative and creative, delivering quality solutions while creating opportunity while fulfilling a social mission of providing work opportunities to people with challenges to work. Pearl Interactive uses a fully operable VOIP system integrated with assistive technologies, enabling people with a range of physical challenges to access sustainable employment. For additional information visit their website at

# # #

Read the full story at

Source: PRWeb
Copyright©2010 Vocus, Inc.
All rights reserved  

Related medicine news :

1. International group of neurosurgeons to assemble in Buffalo
2. Steri -7 Appoints BioNeutral Group Inc. Chief Scientist Dr. Andy Kielbania for Expanded Role
3. Center for Global Food Issues Calls for Transparency for Environmental Groups Behind Atrazine Campaign
4. LaVoie Group Adds Carey Pilato As Vice President Based In New York
5. Law firm Field Fisher Waterhouse Issues Proceeding Against Godstone Farm in E.Coli 0157 Group Action
6. Support Group for Families Dealing with When to Take the Keys Away From Dad and Other Issues
7. American Residential Law Group Urges Homeowners Not to “Go It Alone” During Mortgage Modification
8. Global LMS Provider CERTPOINT Systems Welcomed as Sponsor of Learning and Skills Group
9. The Harley Medical group launches exclusive treatment for stretch marks and scars
10. Loma Vista Obstetrics and Gynecology Medical Group Announces Low Cost Annual Exam for Women with No Health Insurance
11. TransforMED's Delta-Exchange Teams with Group Practice Forum to Present Free Webinar Series on Diabetes Population Management
Post Your Comments:
Related Image:
Ross Group Inc Expands Offerings to Membership Clients 
(Date:6/25/2016)... ... 2016 , ... Experts from the American Institutes for Research ... June 26-28, 2016, at the Hynes Convention Center in Boston. , AIR experts ... planning, healthcare costs and patient and family engagement. , AIR researchers will be ...
(Date:6/25/2016)... California (PRWEB) , ... June 25, 2016 , ... "With ... fit their specific project," said Christina Austin - CEO of Pixel Film Studios. ... customizable and all within Final Cut Pro X . Simply select a ProHand ...
(Date:6/25/2016)... ... June 25, 2016 , ... Dr. Calvin Johnson has dedicated ... has implemented orthobiologic procedures as a method for treating his patients. The procedure ... doctors to perform the treatment. Orthobiologics are substances that orthopaedic surgeons use to ...
(Date:6/24/2016)... ... June 24, 2016 , ... A recent article ... people are unfamiliar with. The article goes on to state that individuals are now ... of these less common operations such as calf and cheek reduction. The Los Angeles ...
(Date:6/24/2016)... (PRWEB) , ... June 24, 2016 , ... Marcy was in a crisis. Her son ... lash out at his family verbally and physically. , “When something upset him, he couldn’t ... would use it. He would throw rocks at my other children and say he was ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... , June 24, 2016  Consumers have ... and regulators/payers have placed more emphasis on patient ... patient support programs in the pharmaceutical industry have ... medications. Consequently, pharmaceutical companies are focusing on becoming ... are providing products and services that improve health. ...
(Date:6/24/2016)... -- Dublin ... the " Global Markets for Spectroscopy Equipment" ... This report focuses on the global market ... its applications in various applications. The report deals with ... main industries: pharmaceutical and biotechnology, food and beverage, and ...
(Date:6/24/2016)... Mass. and SAN CLEMENTE, Calif. , ... California -based mobile pulmonary function testing company, is now able ... PFT devices developed by ndd Medical Technologies , Inc. ... testing done in hospital-based labs.  Thanks to ndd,s EasyOne PRO ® ... , can get any needed testing done in the comfort ...
Breaking Medicine Technology: