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Reserve 2008 Budget for Using Quality to Improve the Customer Experience

CHAPEL HILL, N.C., Dec. 14 /PRNewswire/ -- The 10th Annual Customer Experience Conference, "Using Quality to Improve the Customer Experience," sponsored by Best Practices, LLC's Global Benchmarking Council will convene at The Ritz-Carlton Hotel in Phoenix, Ariz., Feb. 25-27, 2008. This working conference will focus on how quality thinking and processes apply to the customer experience, the factor in successfully taking on the competition.

Download "Using Quality to Improve the Customer Experience" at to find out more about the conference.

Join thought leaders from Toyota, IBM, Wells Fargo, Johnson & Johnson, Hewlett-Packard and other cross-industry executives on an in-depth exploration of strategies and tactics geared toward improving every customer touch point. Specifically addressed topics include "Rejecter Studies: Building Customer Loyalty, Retention and Advocacy" and "Achieving Results through Business Performance Chain."

"Bring a Colleague" Special: Register yourself and a colleague online at and save an additional $100 per ticket by January 25, 2008.

For more information about the 10th Annual Customer Experience Conference sponsored by Best Practices, LLC's Global Benchmarking Council (, contact Shelley Alfred-Watkins at (919) 767-9254 or

The 10th Annual Customer Experience Conference represents one of the networking opportunities at the core of the Global Benchmarking Council's mission to promote primary research, knowledge exchange, and operational excellence in three broad areas of business operations:
-- Customer Experience

-- Human Resources Excellence

-- Quality, Productivity and Process Excellence

BEST PRACTICES, LLC is a research and consulting firm that conducts work based on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics, and winning strategies of world-class companies. For more information, call (919) 403-0251 or visit

SOURCE Best Practices, LLC
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