Report Confirms Consumer Selection is a Driving Force in Health ... (started making personalized calls to pat...)

Report Confirms Consumer Selection is a Driving Force in Health Care Today

Date:10/19/2008

started making personalized calls to patients to thank them for positive feedback or to address issues raised during their visit.

Organization-wide initiatives included forming a service excellence committee to identify problems and developing a patient satisfaction Website. The Website provides an easy way for staff members to send improvement ideas and receive feedback.

These efforts have led to many improvements for YMG and, after 3 years, the group saw a 3-point increase in overall satisfaction. This improved YMG's satisfaction score to 90. YMG continues to implement better communication tactics and strives for greater improvement.

Press Ganey Associates, Inc.

For more than 20 years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including over 40% of U.S. hospitals -- to measure and improve the quality of their care.

SOURCE Press Ganey Associates, Inc.
Copyright©2008 PR Newswire.
All rights reserved

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Report Confirms Consumer Selection is a Driving Force in Health ...(started making personalized calls to pat...),Health