Report Confirms Consumer Selection is a Driving Force in Health ... ( Press Ganey Annual Physicians' O...)

Report Confirms Consumer Selection is a Driving Force in Health Care Today

Date:10/19/2008

Press Ganey Annual Physicians' Office Pulse Report Released Today

SOUTH BEND, Ind., Oct. 20 /PRNewswire/ -- A new Press Ganey Associates, Inc. report released today confirms patients have heightened expectations of their health care experience and feel more empowered to choose where they receive care. Health care facilities must address satisfaction at all points of the patient experience to maintain and improve patient retention rates. The 2008 Physicians' Office Pulse Report: Patient Perspectives on American Health Care examines the experiences of more than 1.9 million patients treated at nearly 8,500 offices nationwide.

This annual report finds that patients are most dissatisfied during the 24 minute average wait time before seeing a physician. Specific low patient satisfaction areas include registration, wait times, and treatment before seeing a doctor.

The report also identifies the top five patient priorities:

Priority 1: Sensitivity to patients' needs

Priority 2: Overall cheerfulness of the practice

Priority 3: Overall rating of care received during the visit

Priority 4: Comfort and pleasantness of the exam room

Priority 5: Waiting time in exam room before being seen by the care

provider

Another finding is that patients age 50 and older report the highest levels of satisfaction. Patients ages 18-49 are the least satisfied and also tend to proactively seek out information about health care options and play a bigger role in decisions about their care. Additionally, these patients are more sensitive to customer service and how they are treated throughout their experience.

"It is vital for physicians' offices to address the entire patient experience -- from booking an appointment to paying the bill -- and make sure it is as easy and understandable as possible," said Lisa Cone-Swartz, vice president of medical practice and home health services at Press Ganey. "Practic
'/>"/>

0

GOOD

Page: 1 2 3
Related medicine news :

1. Abaxis to Report Second Quarter Fiscal 2009 Financial Results Monday, October 27, 2008
2. Exponent Reports Third Quarter 2008 Results
3. SEAL Indiana Reports More Than Half of Indianapolis Area School Kids Treated by Program Have Moderate or Severe Dental Decay
4. Late-breaking results of clinical trial on therapeutic endovascular cooling reported at TCT 2008
5. Johnson & Johnson Reports 2008 Third-Quarter Results:
6. Combined Insurance Reports that Voluntary Programs Can Offer Employers a Cost Effective Way to Offer Benefits and Help Retain Employees
7. Campaign to End Fistula Quadruples In Size, Reaching Over 45 Countries, Says New Report
8. Accuray Incorporated to Report First Quarter Fiscal Year 2009 Financial Results
9. Annual report targets chronic kidney disease in the United States
10. CONSUMER REPORTS: Back to Basics For Safer Childbirth
11. Minorities With Disabilities Report Poorer Health

Post Your Comments:

Report Confirms Consumer Selection is a Driving Force in Health ...( Press Ganey Annual Physicians' O...),Health