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Relationship and Results Oriented Healthcare Announces New Faculty With Impressive Patient Satisfaction Scores
Date:2/27/2009

Hansten Healthcare's New Faculty Improves Patient Satisfaction Scores Through Implementing the RROHC Bundle of Best Practices

PORT LUDLOW, Wash., Feb. 27 -- Hansten Healthcare PLLC, a healthcare firm dedicated to transforming organizations through relationship enhancement and skill development and improving patient satisfaction scores, today announced that Linda Pullins RN MS has joined the company as faculty and RROHC Master Coach.

Linda brings with her a wealth of experience in implementing Hansten Healthcare's Relationship and Results Oriented Healthcare(TM) (RROHC(TM)) philosophy and bundle of best practices at Marion General Hospital where she led change initiatives as CNO prior to joining Hansten Healthcare. In this position, Ms. Pullins will focus on serving healthcare facilities and clients on the Eastern seaboard, Midwest and Southern states. She received both her Bachelor's and Master's degrees from Saint Joseph College.

"We enthusiastically welcome Linda," says Ruth Hansten, principal of Hansten Healthcare PLLC. "She is an exemplary and seasoned healthcare executive with fresh experience transforming a hospital with 8% patient satisfaction to a national award-winning, quality-driven organization. Press Ganey satisfaction improved from 13% for nursing overall in 2001 to 99% in 2006, physician satisfaction grew from 10% to 60-80% in 2006-2007, nurse retention and recruitment skyrocketed, and market share increased."

"We fully expect Pullins' experience in the interdisciplinary integration of the RROHC patient and family centered philosophy and bundle of 10 best practices to be a welcome resource for our clients in their journey to improved Press Ganey patient satisfaction scores," says Hansten.

To learn more about Hansten Healthcare's Relationship and Results Oriented Healthcare Program, send an email to ruth@hansten.com, marcie@hansten.com, or call 360.437.8060.

ABOUT HANSTEN HEALTHCARE PLLC

Ruth Hansten PhD, FACHE, MBA, RN, principal of Hansten Healthcare Consulting, is an accomplished national consultant, speaker, and seminar leader with extensive experience in staff, middle management, education, and executive positions in hospitals and other healthcare settings. Dr. Hansten graduated from the BSN program at the University of Northern Colorado and completed her MBA in healthcare administration in Seattle. She received her PhD in 2001, with doctoral studies focusing on critical thinking and clinical judgment in nursing. With 30 years of healthcare experience, Dr. Hansten has served as a trainer or consultant for 160 hospitals, has written six books, and is board certified in healthcare administration and nursing administration. She is also a Fellow of the American College of Healthcare Executives, and serves as a hospital trustee.

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