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Regence Takes Community Approach to Provider 'Reviews'
Date:10/20/2009

- fit me into his busy schedule when I had an inflammation problem with my eye. He took time to thoroughly examine the problem and to explain how it developed and how to treat it. I never felt rushed and really appreciated the time he spent with me. I highly recommend him. - retrogirl
  • I am so happy with Pediatric Associates. They are even open on weekends for sick children. I really appreciate their practice. - Mom of Two
  • Member Reviews are displayed on myRegence.com. After being screened by a Regence Moderator, they are published on the provider's profile page. Providers who receive a Member Review have an opportunity to respond online if they wish.

    Regence participating physician Greg Esmer, D.O., of Eastmoreland Osteopathic Services LLC, sees Member Reviews in a positive light.

    "It's gotten people more information about what we do, and that's been my objective," says Esmer. "It's a win-win [situation]. Patients are going online to get all sorts of information anyway, so I would like to be involved in that process in a way that provides a balanced forum to get that information out there."

    "By being able to consider a number of factors in choosing a doctor, including what others have experienced, Regence members become more effective health care consumers," says William McKinney, vice president of Consumer Directed Health Systems for Regence. "Good doctor/patient interactions reduce costs for everyone and increase patient satisfaction."

    Background on myRegence.com

    myRegence.com is designed to help advise members on health care and lifestyle options, provide navigation through the health care system and reward those who make healthier choices. With myRegence.com, members can find all of their health-related resources in one place, including claims information, fitness and nutrition tips, medication summaries and other helpful
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    SOURCE Regence
    Copyright©2009 PR Newswire.
    All rights reserved

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