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Regence Takes Community Approach to Provider 'Reviews'
Date:10/20/2009

PORTLAND, Ore., Oct. 20 /PRNewswire/ -- When Regence member Adrianne Johnson needed to find a primary care physician (PCP), she asked friends for recommendations, and then logged on to myRegence.com to compare those recommendations with feedback from other Regence members who were patients of those doctors. Based on the Member Reviews she read on myRegence.com, Johnson was able to find not just a PCP she was comfortable with, but specialists, as well.

"The reviews on myRegence.com were really helpful," says Johnson. "Some of them said, 'the doctor is friendly and knowledgeable,' and I thought -- that's just what I was looking for."

Each time a Regence member receives health care from a provider or medical facility and their claim appears on myRegence.com, the member can review their experience, sharing feedback such as communication with the provider, helpfulness and courteousness of staff, wait time, the condition of the facility, ease of making appointments, and overall satisfaction. Members can rate their experience on a numerical scale as well as provide written comments.

Johnson says that when she had a good encounter with her new doctor, she was inspired to share her experience, as well.

"The reviews I read matched how my experience was as well, and I thought I needed to post it so that other people would know that the ratings were right-on," Johnson says. "I think the more reviews of a doctor you have, the better. It really helps out."

Regence members have left more than 40,000 reviews to date. Some of the written comments in these Member Reviews include:

  • Dr. ---- and his entire staff are awesome! Everyone in the office makes you feel at ease and Dr. ---- provides the highest of quality dental work while making your appointment fun at the same time. I will recommend everyone to the Mt. Tabor Dental practice and Dr. ----. - RainbowChaser
  • Dr. ---
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SOURCE Regence
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