Navigation Links
Regence Takes Community Approach to Provider 'Reviews'

PORTLAND, Ore., Oct. 20 /PRNewswire/ -- When Regence member Adrianne Johnson needed to find a primary care physician (PCP), she asked friends for recommendations, and then logged on to to compare those recommendations with feedback from other Regence members who were patients of those doctors. Based on the Member Reviews she read on, Johnson was able to find not just a PCP she was comfortable with, but specialists, as well.

"The reviews on were really helpful," says Johnson. "Some of them said, 'the doctor is friendly and knowledgeable,' and I thought -- that's just what I was looking for."

Each time a Regence member receives health care from a provider or medical facility and their claim appears on, the member can review their experience, sharing feedback such as communication with the provider, helpfulness and courteousness of staff, wait time, the condition of the facility, ease of making appointments, and overall satisfaction. Members can rate their experience on a numerical scale as well as provide written comments.

Johnson says that when she had a good encounter with her new doctor, she was inspired to share her experience, as well.

"The reviews I read matched how my experience was as well, and I thought I needed to post it so that other people would know that the ratings were right-on," Johnson says. "I think the more reviews of a doctor you have, the better. It really helps out."

Regence members have left more than 40,000 reviews to date. Some of the written comments in these Member Reviews include:

  • Dr. ---- and his entire staff are awesome! Everyone in the office makes you feel at ease and Dr. ---- provides the highest of quality dental work while making your appointment fun at the same time. I will recommend everyone to the Mt. Tabor Dental practice and Dr. ----. - RainbowChaser
  • Dr. ---- fit me into his busy schedule when I had an inflammation problem with my eye. He took time to thoroughly examine the problem and to explain how it developed and how to treat it. I never felt rushed and really appreciated the time he spent with me. I highly recommend him. - retrogirl
  • I am so happy with Pediatric Associates. They are even open on weekends for sick children. I really appreciate their practice. - Mom of Two

Member Reviews are displayed on After being screened by a Regence Moderator, they are published on the provider's profile page. Providers who receive a Member Review have an opportunity to respond online if they wish.

Regence participating physician Greg Esmer, D.O., of Eastmoreland Osteopathic Services LLC, sees Member Reviews in a positive light.

"It's gotten people more information about what we do, and that's been my objective," says Esmer. "It's a win-win [situation]. Patients are going online to get all sorts of information anyway, so I would like to be involved in that process in a way that provides a balanced forum to get that information out there."

"By being able to consider a number of factors in choosing a doctor, including what others have experienced, Regence members become more effective health care consumers," says William McKinney, vice president of Consumer Directed Health Systems for Regence. "Good doctor/patient interactions reduce costs for everyone and increase patient satisfaction."

Background on is designed to help advise members on health care and lifestyle options, provide navigation through the health care system and reward those who make healthier choices. With, members can find all of their health-related resources in one place, including claims information, fitness and nutrition tips, medication summaries and other helpful information. Members can even earn Regence Rewards points --redeemable for gift certificates to hundreds of retailers -- just for actively taking charge of their health.

About Regence

Regence is the largest health insurer in the Northwest/Intermountain Region, offering health, life and dental insurance. Regence serves 3 million members as Regence BlueShield (in selected counties in Washington), Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah and Regence BlueShield of Idaho. Each health plan is a not-for-profit independent licensee of the Blue Cross and Blue Shield Association. Regence is committed to improving the health of our members and our communities, and to transforming our health care system. For more information, please visit

Regence is an independent licensee of the Blue Cross and Blue Shield Association.

SOURCE Regence

SOURCE Regence
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. The Regence Foundation Announces Debut of Sojourns Award for Innovation and Leadership in Palliative Care
2. Regence Responds to Senate Finance Committee Vote on Key Health Care Legislation
3. Regence Foundation Launches Palliative Care Grantmaking Program in Idaho, Oregon, Utah and Washington
4. Regence Video Asks What if Everything Worked Like Health Care?
5. Regence Worksite Wellness Program Pays Off
6. Regence BlueShield Receives Top Marks in Insurance Survey
7. Health Insurer Regence Applauds Chairman Baucus for Moving Health Reform Process Forward With a Bill Today
8. Health Insurer Regence Applauds Continued Push for Meaningful Health Reform
9. Health Insurer Regence Continues to Advocate for Meaningful Health Reform
10. Regence Foundation Awards Nearly $250,000 in Grants to Northwest Nonprofits
11. Regence BlueShield of Idaho Announces Executive Changes
Post Your Comments:
(Date:6/26/2016)... ... June 26, 2016 , ... Pixel Film Studios Released ProSlice ... "Film editors can give their videos a whole new perspective by using the ... of Pixel Film Studios. , ProSlice Levels contains over 30 Different presets to ...
(Date:6/25/2016)... ... 2016 , ... Austin residents seeking Mohs surgery services, can now turn to ... Dr. Russell Peckham for medical and surgical dermatology. , Dr. Dorsey brings specialization to ... fellowship in Mohs Micrographic Surgery completed by Dr. Dorsey was under the direction of ...
(Date:6/25/2016)... Oklahoma (PRWEB) , ... June 25, 2016 , ... ... both athletes and non-athletes recover from injury. Recently, he has implemented orthobiologic procedures ... Oklahoma City area —Johnson is one of the first doctors to perform the ...
(Date:6/24/2016)... ... ... June 19, 2016 is World Sickle Cell Observance Day. In an effort to ... treatments, Serenity Recovery Center of Marne, Michigan, has issued a pain management ... (SCD) is a disorder of the red blood cells, which can cause episodes of ...
(Date:6/24/2016)... ... June 24, 2016 , ... Comfort Keepers® of San Diego, CA is excited ... To Recovery® program to drive cancer patients to and from their cancer treatments. ... highest quality of life and ongoing independence. Getting to and from medical treatments ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... June 24, 2016 ... announced the addition of the " Global Markets ... This report focuses ... an updated review, including its applications in various applications. ... market, which includes three main industries: pharmaceutical and biotechnology, ...
(Date:6/24/2016)... and SAN CLEMENTE, Calif. , June 24, 2016 ... mobile pulmonary function testing company, is now able to perform sophisticated ... by ndd Medical Technologies , Inc. Patients ... hospital-based labs.  Thanks to ndd,s EasyOne PRO ® , ARL patients ... get any needed testing done in the comfort of her own ...
(Date:6/24/2016)... Belgium , June 24, 2016 /PRNewswire/ ... announced the appointment of Dr. Edward Futcher ... a Non-Executive Director, effective June 23, 2016.Dr. Futcher ... and Nominations and Governance Committees.  As a non-executive ... provide independent expertise and strategic counsel to VolitionRx ...
Breaking Medicine Technology: