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Quality Function Excellence: Is Your Money Spent Where It Matters Most?

CHAPEL HILL, N.C., Sept. 28 /PRNewswire/ -- Companies spend millions on their quality organizations, but money is wasted if the right processes and structures aren't in place to meet and exceed customers' high standards for product quality and product delivery.

A benchmarking report by Best Practices, LLC is detailing metrics and tactics that will help quality professionals implement robust systems that integrate the Voice of the Customer and raise organizational awareness for ongoing process improvement.

Executives from 38 world-class companies such as 3M, Bank of America, General Mills, Kraft and Coca-Cola, contributed to "Improving the Quality Function: Driving Organizational Impact & Efficiency" through their survey responses and in-depth interviews.

Download your complimentary report excerpt or purchase a copy of the report at to get your own glimpse into this compelling research.

Sample research findings from various Best Practices, LLC benchmarking studies show that:

* Quality Function Structure & Staffing: Leading quality organizations

have fewer than 14 Quality Full-time Equivalent Employees (FTEs) per

1000 company employees to effectively respond to the broader

organizational responsibility for quality. The average lies at 23.8

Quality FTEs per 1000 company employees.

* Quality Budget: Quality organization budgets range from $1 Million to

greater than $50 Million.

* Process Efficiency: More than 75% of surveyed companies combine quality

audits with certification, regulatory or standard audits as one way to

drive efficiency. For example, one of the top-performing companies

combines its Sarbanes-Oxley (SOX) audits with quality audits.

* Risk Management: Risk management is managed by the corporate quality


SOURCE Best Practices, LLC
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