CHAPEL HILL, N.C., Sept. 28 /PRNewswire/ -- Companies spend millions on their quality organizations, but money is wasted if the right processes and structures aren't in place to meet and exceed customers' high standards for product quality and product delivery.
A benchmarking report by Best Practices, LLC is detailing metrics and tactics that will help quality professionals implement robust systems that integrate the Voice of the Customer and raise organizational awareness for ongoing process improvement.
Executives from 38 world-class companies such as 3M, Bank of America, General Mills, Kraft and Coca-Cola, contributed to "Improving the Quality Function: Driving Organizational Impact & Efficiency" through their survey responses and in-depth interviews.
Download your complimentary report excerpt or purchase a copy of the report at http://www3.best-in-class.com/rr859.htm to get your own glimpse into this compelling research.
Sample research findings from various Best Practices, LLC benchmarking studies show that:
* Quality Function Structure & Staffing: Leading quality organizations
have fewer than 14 Quality Full-time Equivalent Employees (FTEs) per
1000 company employees to effectively respond to the broader
organizational responsibility for quality. The average lies at 23.8
Quality FTEs per 1000 company employees.
* Quality Budget: Quality organization budgets range from $1 Million to
greater than $50 Million.
* Process Efficiency: More than 75% of surveyed companies combine quality
audits with certification, regulatory or standard audits as one way to
drive efficiency. For example, one of the top-performing companies
combines its Sarbanes-Oxley (SOX) audits with quality audits.
* Risk Management: Risk management is managed by the corporate quality
|SOURCE Best Practices, LLC|
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