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Product Support Solutions, Inc. (PSS) The Contact Center Solutions Experts, Celebrate 10 Years in Business with a 379% Increase in Net Income
Date:3/7/2013

ded service and performance assurance helping to accelerate development and deployment of new IP.

Steve McCool joined as US Director of Sales for the South. McCool has a background in IVR, CTI and other business solutions through his time at Convergys. He was most recently at Servion Global Solutions, specializing in business development, consulting and system integration with major partners Avaya and Cisco. His responsibilities included assisting in support and implementation of Cisco enterprises such as Assurant Health and Safelite Glass.

Todd Mitchell has also joined in the role of US Director of Sales in the South East. Mitchell was previously at Synchronoss Technologies successfully providing automation software and cloud technology services to direct and indirect channels.

New Thought Leadership Briefing

In order to assist customers in making informed choices about contact center solutions, PSS released the latest in their series of thought leader briefings, “Moving the contact center to the cloud? – Consider the options first”.

With cloud vendors promising to greatly minimize upfront capital expenditures as well as lower the cost of in-house maintenance, software upgrade and equipment replacement, the briefing highlights that as with most emergent technology trends, it is critical that IT and call center leaders exercise sound judgment in separating fact from marketing promises.

Tony Porter EVP of Marketing explains “It is well known that most cloud based service providers outsource IVR and CTI development. The PSS Contact Center Managed Services provides a compelling OPEX model
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Source: PRWeb
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