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Product Support Solutions, Inc. (PSS) The Contact Center Solutions Experts, Celebrate 10 Years in Business with a 379% Increase in Net Income
Date:3/7/2013

. Both are proving exceptionally attractive to new customers and have been a major contributor to our growth. Additionally our multi-national customers have brought us opportunities to extend our global reach to Australasia, Europe and the Middle East”.

Key Numbers:

  •     379% increase in Year over Year net income
  •     81% increase in Year over Year revenue
  •     26% increase in revenue for Q4 2012 vs. Q4 2011

PSS Opens New “On-Shore” Solution Development Center

As a result of the company’s growth PSS has opened a new on shore Solution Development Center. According to Dan Eccher EVP Professional Services, “The contact center market is expanding, with many enterprises initiating major projects around cloud-based offerings. This expansion has created strong demand for highly experienced developers and driven up salaries. In an effort to align project costs, many organizations have looked to off-shore development models. However, there is strong evidence suggesting that the true cost of off-shoring may be far higher than many companies anticipated. Some of the unanticipated issues include challenges with software quality, time zones, language, staff turnover, intellectual property and security risks.

In response to market demand for cost effective development solutions, PSS has opened a US-based Solutions Development Center in Loveland, Colorado. PSS will leverage its team of highly experienced developers to train, mentor and manage more junior developers in a mixed skills environment”.

PSS Adds New Executives To Its Team

Steve Robertson joined as EMEA Sales Director based in the UK. Robertson was previously at NxTetra, specializing in service management, operational support systems and consultancy and monitoring solutions in voice, applications, video and streaming. While at Empirix he provi
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Source: PRWeb
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