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Product Support Solutions, Inc. (PSS) The Contact Center Solutions Experts, Celebrate 10 Years in Business with a 379% Increase in Net Income
Date:3/7/2013

Dublin, CA (PRWEB) March 07, 2013

Today Product Support Solutions, Inc. (PSS) is announcing record revenue and net income results as well as major business expansion and growth plans for 2013. One factor driving the company’s growth is the consistent focus on customers transitioning in the contact center. Glenn Hackemer, EVP Sales explains “Our heritage is IVR, but our strategic acquisitions have focused us on being an entire contact center solutions provider for our customers. Today, we have expert development resources for the full suite of Genesys products, either for a full Genesys shop or for organizations that have key Genesys components. PSS has also benefited from customers needing application services, when transitioning from premise to cloud based offers.

PSS has successfully created interfaces for solutions like Genesys, for third party products such as:

  •     VoIP/SIP Networks with Audio Code or Acme Packet SBC’s and Verizon BEST
  •     Interfaces to legacy IVR solutions and transition services to next generation products
  •     3rd Party desktops such as Salesforce, SAP and Oracle

“Our 10 years of experience as an independent company building outstanding working relationships with a wide range of suppliers has helped create our get it done attitude. With our agile development methodologies, we often prove to be far more cost effective and quicker than other providers.” concludes Hackemer.

According to CEO Todd Funk “Our skills help companies extend the life of their assets by providing a cost effective alternative to proprietary support and our application development capabilities can significantly “de-risk” TM the transition process
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