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Private Companies Will Face Increased Competition for Sales in 2013 - Newport Board Group Releases Seven Strategies Designed to Improve Customer Retention
Date:4/3/2013

throughout the organization. In the case of customer dissatisfaction, let bad news travel fast.
6.    Develop a go forward plan for each significant account.
7.    Have dedicated their organization to proactively understand the customers business better than the customer and provide solutions to problems before the customer even realizes one exists.

Customers today have many options and places to buy products and services. They buy from the company that cares about them and can add value as their needs change. Technology interfaces such as call centers and automated responses are only a way to supplement and amplify what should be the heart of your effort: a relentless, person-to-person focus on the customer’s objectives and challenges.

About the company: Newport Board Group is a partnership of board directors and senior executive leaders. We assist growth, middle market and private equity portfolio companies to navigate transitions and improve performance.

Michael Evans ((415) 990-1844) is Managing Director of the Northern California practice of the Newport Board Group.
Mark Rosenman ((917) 549-4064) is Newport’s Chief Knowledge Officer.

Read the full story at http://www.prweb.com/releases/2013/4/prweb10590038.htm.


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