Focus on developing software that exceeds health care organization needs
spurs Prime Clinical's quarter century of success
PASADENA, Calif., April 25 /PRNewswire/ -- After 25 years, Prime Clinical Systems is still Prime Clinical Systems.
In the health care information technology industry, that's big news, according to the company's founder and CEO Barry Ardelan.
"We are celebrating our silver anniversary and that, in an of itself, is quite an accomplishment considering the dynamics of the health care field. We are unique and different in that unlike so many of our competitors during the past quarter of a century, we have not changed our name. We have not merged with other companies. We have not added clients by acquisition. We have not grown through venture capital," Ardelan says.
Instead, Prime Clinical has organically grown its business from a vision in 1983 to a company that now serves more than 10,000 physicians across the country by providing top-notch practice management, document management and electronic medical records systems backed by stellar customer service.
This unique approach has resulted in the retention of health care organization clients for the long haul, Ardelan says.
For example, the physicians at Pediatric Care Medical Group, Huntington Beach, Calif., have been using Prime software for 25 years -- and couldn't be happier, according to Paul Qaqundah, M.D., a pediatric allergist.
"It's the best thing that has ever happened to our practice. The system does everything we want it to do. It has been customized to meet our needs and it is very user friendly," Qaqundah says. "Most important, though, is the customer service. If we need help, we get it right away. We really feel like Prime Clinical has made a commitment to our success-and that comes through every time we deal with the company."
It's this unending attention to customer needs that separates Prime Clinical from other vendors and enables the company to:
Develop software products that truly meet the needs of users. Because Prime Clinical does not just sell software products-but actually partners with its clients to develop effective solutions, the company consistently meets, or even exceeds, the expectations of users.
In addition, the company also works one-to-one with each client-providing customized solutions whenever necessary.
For example, with Patient Chart Manager, Prime Clinical's electronic medical records system, physicians can use customized templates to develop individualized patient charts.
"Our system is unique it that it enables physicians to choose exactly how they want to input information. You can enter clinical notes by keyboard using advanced templating and drop down lists or by using a stylus to write directly on the screen. Or, physicians can use a voice recognition system and have their notes dictated directly into the system. Some physicians even continue to enter their notes by hand on bar-coded paper charts, which are then scanned into the electronic system," says Richard Deits, Prime Clinical's Vice President of Electronic Medical Records.
With all of these options available, it's easier to overcome physician resistance, one of the most common roadblocks to EMR success.
Offer true system integration. Because Prime Clinical's systems are developed in-house, instead of being acquired from other companies, the software shares a common central database. As a result, Prime Clinical's systems do not suffer from some of the integration problems so common with technology from other vendors.
Provide unparalleled support. Because Prime Clinical professionals are involved in every facet of the development of its software products, support is never a problem.
"When software vendors grow by acquisition, their clients frequently suffer because the vendors have trouble supporting the products. In addition, health care organizations struggle as they are forced to change systems or to wrestle with integration problems," Ardelan points out.
Although Ardelan is proud of the company's unique approach, and subsequent longevity in the health care information technology industry, he is quick to point out that his valued customers have played a significant role in Prime Clinical's success.
"We would not be where we are today with out all of the valuable input and cooperation of our many health care organization clients. We truly believe that success in health care information technology hinges on strong partnerships-and we are so proud of the strong relationship that we have developed with our clients over the past quarter of a century," Ardelan says.
About Prime Clinical Systems
Prime Clinical Systems, Inc. is a medical software company headquartered in Pasadena, California. Founded in 1983, the company's proven products, services and innovative advances have made it one of the fastest growing providers of health care software systems in the nation.
|SOURCE Prime Clinical Systems|
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