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Press Ganey Releases Innovative Report to Assess Culture of Safety in U.S. Hospitals
Date:3/9/2009

are providers' perception of safety in their hospital steadily decreases as the size of the facility increases.
  • Staff members who work less than 20 hours a week report the highest level of focus on safety, while those who work 60 or more hours each week report increasingly lower perceptions of the safety of their hospital.
  • Interestingly, employees who have worked in health care for 6 to 10 years report the lowest sense of safety in their workplace. Employees who have worked for less than a year report the highest level of safety focus.
  • The study found that "assessing blame for errors rather than addressing system failures as the root cause of errors" is the primary impediment to improving error prevention and creating a culture focused on safety, according to employees. The staff responses also identified "mistakes that occur during patient handoffs and transitions, including staff shift changes" as the second greatest threat to improved patient safety.

    "Preventable medical errors remain one of the biggest challenges for health care providers and increased federal scrutiny has compounded the issue. New technology cannot completely correct the issue and hospitals simply cannot ignore the cultural issues that impact safety at its very core," said Hickey.

    Press Ganey found that the greatest opportunity to improve the culture and perception of safety in a hospital is an adjustment in the hospital's administrators' involvement in the issue. Many employees believe that "hospital management seems interested in patient safety only after an adverse event happens," and yet this is the most easily addressed factor. Administrators must take an active role in the patient safety process, even if they do not directly treat a patient.

    The full Safety Culture Pulse Report offers complete data sets, as well as hospital case studies and suggested solu
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    SOURCE Press Ganey Associates, Inc.
    Copyright©2009 PR Newswire.
    All rights reserved

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