Press Ganey Launches Community Imag...(identify which of those attributes are p...),Health

"A health care organization's image within its community is vital to its growth," added Siegrist. "To ensure success, providers must focus not only on what consumers experience with the organization, but also on how community residents--those with and without direct experience--perceive the organization's performance."

The new Community Image Solution is a blueprint for how to assess those perceptions accurately and act strategically to ensure the organization is truly meeting community needs. For more information on Press Ganey's Community Image Solution, visit www.pressganey.com/communityimage.

Press Ganey Associates, Inc.

For more than 20 years, Press Ganey has been committed to providing insight that allows health-care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 10,000 health-care facilities to measure and improve the quality of their care. For more information, visit www.pressganey.com.

* The model was first explained in a Harvard Business Review article in 2007, but this is the first time it has been
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