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Presidential keynote address and new research highlights from the American Society of Pediatric Otolaryngology meeting
Date:4/10/2012

healthcare quality. This report evaluates outpatient pediatric otolaryngology patient satisfaction in the teaching and non-teaching setting. 4,704 surveys were analyzed, with 1,984 (42%) from the teaching setting. For the teaching setting, mean scores were lower overall (88.1 v. 89.0; p<0.001) and in domains of access (includes scheduling ease, promptness in returning calls; 86.7 vs. 89.4; p<0.001) and personal issues (includes office hour convenience, sensitivity to needs; 87.0 v. 88.5; p<0.001). Children in the teaching setting were less likely to have HI-SCORES overall (OR 0.78; 95%CI 0.65-0.95; p=0.011) and for access (OR 0.8; 95% CI 0.67-0.95; p=0.012); probability of HI-SCORES was similar for the two settings for all other domains.

Survey methods were stratified by teaching/non-teaching affiliation. The survey has 29 Likert-scaled questions which comprise an overall score and subscores in 6 domains: access, visit, nursing, provider, personal issues, and assessment. The item likelihood-to-recommend was measured to indicate practice loyalty. Mean scores were compared by Kruskal-Wallis rank test. Multivariate logistic regression was performed to evaluate the association of teaching status with receipt of highest scores (HI-SCORES).

In conclusion, parents of pediatric otolaryngology patients seen in the teaching setting report lower satisfaction related to access to care, but similar scores for care provision and practice loyalty. Academic otolaryngology practices should focus on access issues to improve overall experience for children and families.


African-American Ethnicity as a Risk Factor for Respiratory Complications Following Adenotonsillectomy
Speaker: Linda Horwood, PhD
Date: Saturday, April 21, 2012
Time: 3:22 3:29pm

San Diego, CA Children of African-American ethnicity are at risk for major respiratory complications (i.e., requiring physician intervention) following adenotons
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Contact: Mary Stewart
mstewart@entnet.org
703-535-3762
American Academy of Otolaryngology - Head and Neck Surgery
Source:Eurekalert

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