Navigation Links
Presence Technology Receives 2013 Unified Communications TMC Labs Innovation Award
Date:5/8/2013

Atlanta, GA (PRWEB) May 08, 2013

The Presence Web Agent solution will significantly save a company time, expense and effort when managing its customer service goals. In addition, Presence suite will simplify the architecture of almost any contact centers, improving processes, ensuring 24x7 availability, scalability of facilities and quality of services.

“Our new Web Agent, works on any browser regardless of operating system,” explains Mike Mandato, Executive Vice President for North America at Presence Technology. “We are honored that Web Agent has been recognized as one of the most innovative products on the market.” Francisco Segovia, Presence Technology Chief Technology Officer Adds "Using WebRTC enabled us to offer a higher level of audio quality- greatly simplifying not only the installation of our solution for agents but also easily integrating with a company’s existing CRM."

Presence has eliminated the need for IT departments to install any additional software to their agent’s Contact Centers desktop. By using WebRTC technology, Presence Web Agent omits the use of third party extensions (Java, Flash, ActiveX, plug-in…) and runs on any operating systems as the voice path and agent interface run within the browser window.

“Presence Technology has once again displayed its commitment to quality and innovation in the development of the unified communications industry,” said Tom Keating, CTO and TMC Labs Executive Editorial Director at TMC. “I look forward to more innovation from Presence and continued effort toward improving the future of the UC industry.”

“We’re pleased to bestow Presence with a Unified Communications TMC Labs Innovation Award,” stated Rich Tehrani, TMC CEO. “Presence Web Agent has shown true innovation and is deserving of this recognition.”

The TMC Labs Innovation Award honors products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology. The TMC Labs Innovation Award is not granted to the best-selling products, but instead to those representing a significant contribution to the industry. 2013 TMC Labs Innovation Award winners are featured in the July 2013 issue of INTERNET TELEPHONY magazine.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: Asterisk World, AstriCon, Expo, Cloud4SMB Expo, Mobile Commerce Zone Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information.

About PRESENCE TECHNOLOGY
Presence Technology is a leading provider of contact center solutions. Presence software enables contact centers to optimize resources and increase efficiency in the communications process with its customers. Their award winning software solutions are consistently recognized for quality and innovation, most recently receiving the “Visionary” 2013 Gartner Magic Quadrant for CRM Web Customer Service Applications. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world.
For more information visit PresenceDialer.com or follow us on:

Read the full story at http://www.prweb.com/releases/2013/5/prweb10710551.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Presence Technology Chosen to Judge Startup World’s First Visit to Spain
2. The Presence Of Bacteria in the Intestines may Help Weight Problems
3. Medica Health Management Selects i5 web works to Expand Online Presence
4. Mike Mandato Named Executive Vice President of Presence Technology North America
5. New test predicted presence of harmful BRCA mutations
6. Damaka introduces Xabr™, a Native Mobile Video & Collaboration Client for Cisco® Jabber®, CallManager, and TelePresence
7. Robot allows remote presence in programming brain and spine stimulators
8. Catalyst Exhibits Brings Big Presence to 2012 RSNA Show
9. Indesign, LLC Broadens Presence in Bluetooth with Bluetooth Low Energy - BLE
10. Presence of fetal cells in women lowers risk of breast cancer but raises risk of colon cancer
11. Impact with Martin Sheen Highlighting New Technology in Sporting Goods
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/23/2017)... ... February 23, 2017 , ... ERT, a global ... announced that Premier Research, a leading clinical development service provider, has selected ERT’s ... increasingly complex, due in part to an array of circumstances including the use ...
(Date:2/23/2017)... ... (PRWEB) February 23, 2017 ... nation to come together to combine its favorite springtime pastime ... favorite fruit – apples! To celebrate National Nutrition Month, the ... “Apple Madness” bracket tournament – a five-week, five-round online competition ...
(Date:2/23/2017)... , ... February 23, 2017 , ... HealthPostures, the desk ... an expert sit stand solutions representative to the Minneapolis Home and Garden Show which ... the event that is garnering national attention is the Minneapolis Convention Center. , ...
(Date:2/22/2017)... York, NY (PRWEB) , ... February 22, 2017 ... ... professional life and athletics. It’s enough to overwork even the sharpest brain. , ... that offer peak healthy activity without over clocking the brain. Each capsule contains ...
(Date:2/22/2017)... ... February 22, 2017 , ... Secure Exchange Solutions, ... largest network of hospitals, health information exchanges, physicians and patients, announced today that ... (ONC-HIT) 2015 Edition Health IT Module Certification via Drummond Group LLC, an Authorized ...
Breaking Medicine News(10 mins):
(Date:2/23/2017)... Research and Markets has announced the addition of the "Global ... 2025" report to their offering. ... The Global Cardiac Prosthetic Devices Market is ... next decade to reach approximately $8.9 billion by 2025. ... the given segments on global as well as regional levels presented ...
(Date:2/23/2017)... , Feb. 23, 2017  Spheryx, ... one poster presentation at PittCon 2017 Conference ... Pittcon is the world,s largest annual premier ... serves a wide array of industry, academic ... discovery and QA, food safety, environmental, bioterrorism ...
(Date:2/23/2017)... 23, 2017 Provectus Biopharmaceuticals, Inc. (OTCQB: PVCT) ... oncology and dermatology biopharmaceutical company, today announced that it ... Rodrigues as special advisers to the Company,s Board ... the board on financial and corporate strategy. ... commitment of up to $2.5 million from Eric ...
Breaking Medicine Technology: