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Presence Technology Exhibitor at the Twenty-Fifth Annual Conference for Healthcare Call Centers
Date:6/5/2013

Atlanta, GA (PRWEB) June 05, 2013

Healthcare Call Centers Times is hosting its Twenty- Fifth Annual Conference June 5th to 7th in Minneapolis, MN at the Marriott City Center. The healthcare call center profession is changing as our health delivery system changes. Adaption of new services, expansion of existing activities, and new technology are a top priority for a number of call centers through the nation. The theme of this year’s conference is “Preparing Your Call Center for Tomorrow”. Presence is very excited to bring its suite of concrete solutions that will help enhance and bring value to any healthcare call center and the customers they serve.

“We know our healthcare clients are looking to maximize productivity and ROI while providing first-rate customer service experience. Our end-to-end Contact Center solution is powerful, yet extremely flexible, and allows contact centers to expand with the needs of its customers” said Make Mandato, Presence Technology Executive Vice President for North America.

Presence Technology will introduce its version 9.2 Solution Suite. This new version features their Outbound/ Inbound blended solution, Agent Scripting as well as Voice and Screen Recording and significantly enhanced Web Agent, and Web Supervisor support. Presence Web Agent works with the existing web browser regardless of the operating system. The Web Agent solution will significantly save a call center time, expense and effort when managing its customer service goals. In addition, Presence 9.2 will considerably simplify the architecture of almost any contact center, improving processes, ensuring 24x7 availability, scalability of facilities and qual
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