Navigation Links
Physicians Citing Human Error as Top Communication Problem
Date:8/19/2009

In a survey of over 1,000 physicians across America regarding after-hours call management, human operator error was cited as the number one problem. More than one-third of respondents named it as a cause of frustration in their medical practice.

Knoxville, Tenn. (PRWEB) Aug. 19, 2009 -- In a survey of over 1,000 physicians across America regarding after-hours call management, human operator error was cited as the number one problem. More than one-third of respondents named it as a cause of frustration in their medical practice.

In addition, two-thirds said they used answering services to manage their after-hours calls. Of these, nearly 40 percent said they were dissatisfied with their answering service.

Medical answering services provide after-hours call management for physicians. Calls are answered by human operators, and messages or pages are sent to the physician on-call.

Human operator errors include contacting the wrong physician, inability to provide on-call physicians with accurate callback numbers, and providing inaccurate or incomplete patient messages. Errors occur because physicians have complex algorithms which determine who needs to be contacted, and how, for any given time. Human operators must manually interpret these instructions with each and every call.

With patient safety at the forefront of the healthcare industry, the survey suggests there is room for afterhours call management improvement.

The survey was conducted from January to March 2009 by PerfectServe, a Knoxville-based healthcare communications company, serving physician practices and hospitals nationwide. Over 75 percent of respondents were physicians in practices with fewer than four doctors, which account for nearly 70% of all practices in the United States, according to a February 2009 study by SK&A Information Services.

The PerfectServe physician-contact network automatically routes calls and messages to the right doctor, at the right time, in the precise way each physician wishes to be reached. Communication occurs faster, with greater efficiency and safety, because PerfectServe assembles and maintains the communications workflow for every medical staff physician, for every moment of every day. The company currently serves over 12,000 physicians in 150 markets across the U.S. For more information on the study, click here.

Read the full story at http://www.prweb.com/releases/PerfectServe/callmanagementsurvey/prweb2761434.htm.


'/>"/>
Source: PRWeb
Copyright©2009 Vocus, Inc.
All rights reserved  

Related medicine news :

1. RevenueXL Releases a 'Must Use' EMR Feature Guide for Physicians: Top 10 Electronic Medical Record Software Features for Every Physician
2. Lifeline Vascular Access Launches New Platform for Physicians to Share Best Practices and Improve Vascular Access Care
3. UT Southwestern physicians bust myths about insulin
4. American College of Chest Physicians Names New CEO
5. CHRISTUS Health Selects Five Elsevier Clinical Decision Support Solutions to Transform Care Delivery for Patients, Physicians, Nurses and Pharmacists
6. Surveyed Physicians Will Treat Over 50 Percent of Hepatitis C Genotype 1-Infected Patients With the Protease Inhibitor Telaprevir
7. Top Dermatologists to be Selected and Published in "The Leading Physicians of the World" Consumer Directory.
8. RealMed Named Exclusive Medical Claims Clearinghouse for Physicians by Adventist Health System
9. Zepherella Enhances No Surprise Healthcare Pricing Solution for Physicians with iPhone Application
10. Physicians Level of Concern for H1N1 Swine Flu Steadily Increases
11. Physicians Prompt Care Health Clinic Opens in Orland Park JEWEL-OSCO(R)
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Physicians Citing Human Error as Top Communication Problem 
(Date:1/24/2017)... ... January 24, 2017 , ... Today, Taza Agua, ... award-winning bottles, designed specifically to optimize the drinking experience for K-Cup coffee, tea ... for introducing the world’s first untouched bottled water purposed exclusively for creating a ...
(Date:1/24/2017)... ... January 24, 2017 , ... TopConsumerReviews.com recently ... relieving premenstrual syndrome, or PMS . , Most women of child-bearing age ... include cramps, constipation, irritability, headaches, fatigue, and other discomfort. For some women, ...
(Date:1/24/2017)... ... January 24, 2017 , ... “Choosing Wisdom-Solomon’s ... finances, friendship, marriage, leadership, gossip, prostitution, adultery, anger, and common sense. , ... Judith Coats and Dr. David Coats. In September of 1983, they flew to ...
(Date:1/24/2017)... ... January 24, 2017 , ... “Spiritual Vitamins: A Spiritual Energy ... God. “Spiritual Vitamins: A Spiritual Energy Booster” is the creation of published author, ... Yohannan’s new book engages the mind and spirit in a quest for fulfillment ...
(Date:1/24/2017)... ... January 24, 2017 , ... “The Octagon of Spiritual Balances”: a guide ... is the creation of published author, Pastor Bernard J. Weathers, pastor of Word of ... degree in religious education and a master degree in theology. , ““The Octagon of ...
Breaking Medicine News(10 mins):
(Date:1/24/2017)... , January 24, 2017 Analysis of the ... Liquid Biopsies - our new study reveals trends, R&D ... heading? If you are involved in this sector you must read ... potential revenues streams to 2027, assessing data, trends, opportunities and business ... Discover ...
(Date:1/24/2017)... 24, 2017 Sherpa Clinical Packaging ( ... services, is pleased to announce the appointment of Kevin ... the Sherpa team to lead Sherpa,s Operations group ... service excellence. Kevin is not new ... industries. He has extensive experience working for leading ...
(Date:1/24/2017)... India , January 24, 2017 According ... Regulators Market - Global Opportunity Analysis and Industry Forecast, ... at $4,456 million in 2015, and is expected to reach $7,065 ... to 2022. Asia-Pacific generated the highest revenue ... North America and Europe ...
Breaking Medicine Technology: