Navigation Links
Physicians Citing Human Error as Top Communication Problem
Date:8/19/2009

In a survey of over 1,000 physicians across America regarding after-hours call management, human operator error was cited as the number one problem. More than one-third of respondents named it as a cause of frustration in their medical practice.

Knoxville, Tenn. (PRWEB) Aug. 19, 2009 -- In a survey of over 1,000 physicians across America regarding after-hours call management, human operator error was cited as the number one problem. More than one-third of respondents named it as a cause of frustration in their medical practice.

In addition, two-thirds said they used answering services to manage their after-hours calls. Of these, nearly 40 percent said they were dissatisfied with their answering service.

Medical answering services provide after-hours call management for physicians. Calls are answered by human operators, and messages or pages are sent to the physician on-call.

Human operator errors include contacting the wrong physician, inability to provide on-call physicians with accurate callback numbers, and providing inaccurate or incomplete patient messages. Errors occur because physicians have complex algorithms which determine who needs to be contacted, and how, for any given time. Human operators must manually interpret these instructions with each and every call.

With patient safety at the forefront of the healthcare industry, the survey suggests there is room for afterhours call management improvement.

The survey was conducted from January to March 2009 by PerfectServe, a Knoxville-based healthcare communications company, serving physician practices and hospitals nationwide. Over 75 percent of respondents were physicians in practices with fewer than four doctors, which account for nearly 70% of all practices in the United States, according to a February 2009 study by SK&A Information Services.

The PerfectServe physician-contact network automatically routes calls and messages to the right doctor, at the right time, in the precise way each physician wishes to be reached. Communication occurs faster, with greater efficiency and safety, because PerfectServe assembles and maintains the communications workflow for every medical staff physician, for every moment of every day. The company currently serves over 12,000 physicians in 150 markets across the U.S. For more information on the study, click here.

Read the full story at http://www.prweb.com/releases/PerfectServe/callmanagementsurvey/prweb2761434.htm.


'/>"/>
Source: PRWeb
Copyright©2009 Vocus, Inc.
All rights reserved  

Related medicine news :

1. RevenueXL Releases a 'Must Use' EMR Feature Guide for Physicians: Top 10 Electronic Medical Record Software Features for Every Physician
2. Lifeline Vascular Access Launches New Platform for Physicians to Share Best Practices and Improve Vascular Access Care
3. UT Southwestern physicians bust myths about insulin
4. American College of Chest Physicians Names New CEO
5. CHRISTUS Health Selects Five Elsevier Clinical Decision Support Solutions to Transform Care Delivery for Patients, Physicians, Nurses and Pharmacists
6. Surveyed Physicians Will Treat Over 50 Percent of Hepatitis C Genotype 1-Infected Patients With the Protease Inhibitor Telaprevir
7. Top Dermatologists to be Selected and Published in "The Leading Physicians of the World" Consumer Directory.
8. RealMed Named Exclusive Medical Claims Clearinghouse for Physicians by Adventist Health System
9. Zepherella Enhances No Surprise Healthcare Pricing Solution for Physicians with iPhone Application
10. Physicians Level of Concern for H1N1 Swine Flu Steadily Increases
11. Physicians Prompt Care Health Clinic Opens in Orland Park JEWEL-OSCO(R)
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Physicians Citing Human Error as Top Communication Problem 
(Date:6/23/2017)... ... , ... MD Now Urgent Care opened its newest location on ... marks the urgent care center's eighth location in Miami-Dade county. , The center's address ... The new clinic offers a wide array of services to patients in ...
(Date:6/23/2017)... ... June 23, 2017 , ... Ross Insurance ... With the Federal Emergency Management Agency’s (FEMA) recent update of flood zones, more ... 2012, the Biggert-Waters Act was enacted to reflect the actual risk in flood ...
(Date:6/23/2017)... ... ... Ulster University, Magee Campus in Northern Ireland is hosting The Schools for ... to graduate students exciting new and innovative hope research based on iFred’s “Schools for ... Improvement Service of the Western Health & Social Care Trust (WHSCT) in partnership with ...
(Date:6/23/2017)... ... 23, 2017 , ... Jusino Insurance Services, a locally owned ... greater Chicago metropolitan area, is embarking on a charity drive in conjunction with ... Founded in 1897, Hephzibah Children’s Association is one of the oldest social services ...
(Date:6/23/2017)... ... June 23, 2017 , ... Radabaugh ... planning to families and business owners in North Central West Virginia, is embarking ... services to differently abled residents in the region. , The Stepping Stones organization ...
Breaking Medicine News(10 mins):
(Date:6/13/2017)... June 13, 2017 Zimmer Biomet Holdings, Inc. (NYSE ... announced that the U.S. Food and Drug Administration (FDA) has ... 2015 relating to its Zhejiang, China ... "The successful clearance of the Warning Letter related ... facility is a measure of the progress we have made ...
(Date:6/10/2017)... June 9, 2017  Shane K. Burchfield, DPM, is recognized by ... as a Podiatrist in Alabama . ... First Foot Care. He brings over 20 years of experience, as ... and healthcare, to his role. ... PC is pleased to welcome you to his practice," ...
(Date:6/8/2017)... , June 8, 2017  Less than a ... hit more than 200,000 companies, including hospital networks, in ... heralded as one of the largest online extortion attempts ... the healthcare market, it is imperative that providers understand ... their data from this — and many other very ...
Breaking Medicine Technology: