Navigation Links
Physicians Citing Human Error as Top Communication Problem
Date:8/19/2009

In a survey of over 1,000 physicians across America regarding after-hours call management, human operator error was cited as the number one problem. More than one-third of respondents named it as a cause of frustration in their medical practice.

Knoxville, Tenn. (PRWEB) Aug. 19, 2009 -- In a survey of over 1,000 physicians across America regarding after-hours call management, human operator error was cited as the number one problem. More than one-third of respondents named it as a cause of frustration in their medical practice.

In addition, two-thirds said they used answering services to manage their after-hours calls. Of these, nearly 40 percent said they were dissatisfied with their answering service.

Medical answering services provide after-hours call management for physicians. Calls are answered by human operators, and messages or pages are sent to the physician on-call.

Human operator errors include contacting the wrong physician, inability to provide on-call physicians with accurate callback numbers, and providing inaccurate or incomplete patient messages. Errors occur because physicians have complex algorithms which determine who needs to be contacted, and how, for any given time. Human operators must manually interpret these instructions with each and every call.

With patient safety at the forefront of the healthcare industry, the survey suggests there is room for afterhours call management improvement.

The survey was conducted from January to March 2009 by PerfectServe, a Knoxville-based healthcare communications company, serving physician practices and hospitals nationwide. Over 75 percent of respondents were physicians in practices with fewer than four doctors, which account for nearly 70% of all practices in the United States, according to a February 2009 study by SK&A Information Services.

The PerfectServe physician-contact network automatically routes calls and messages to the right doctor, at the right time, in the precise way each physician wishes to be reached. Communication occurs faster, with greater efficiency and safety, because PerfectServe assembles and maintains the communications workflow for every medical staff physician, for every moment of every day. The company currently serves over 12,000 physicians in 150 markets across the U.S. For more information on the study, click here.

Read the full story at http://www.prweb.com/releases/PerfectServe/callmanagementsurvey/prweb2761434.htm.


'/>"/>
Source: PRWeb
Copyright©2009 Vocus, Inc.
All rights reserved  

Related medicine news :

1. RevenueXL Releases a 'Must Use' EMR Feature Guide for Physicians: Top 10 Electronic Medical Record Software Features for Every Physician
2. Lifeline Vascular Access Launches New Platform for Physicians to Share Best Practices and Improve Vascular Access Care
3. UT Southwestern physicians bust myths about insulin
4. American College of Chest Physicians Names New CEO
5. CHRISTUS Health Selects Five Elsevier Clinical Decision Support Solutions to Transform Care Delivery for Patients, Physicians, Nurses and Pharmacists
6. Surveyed Physicians Will Treat Over 50 Percent of Hepatitis C Genotype 1-Infected Patients With the Protease Inhibitor Telaprevir
7. Top Dermatologists to be Selected and Published in "The Leading Physicians of the World" Consumer Directory.
8. RealMed Named Exclusive Medical Claims Clearinghouse for Physicians by Adventist Health System
9. Zepherella Enhances No Surprise Healthcare Pricing Solution for Physicians with iPhone Application
10. Physicians Level of Concern for H1N1 Swine Flu Steadily Increases
11. Physicians Prompt Care Health Clinic Opens in Orland Park JEWEL-OSCO(R)
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Physicians Citing Human Error as Top Communication Problem 
(Date:10/12/2017)... ... October 12, 2017 , ... The American College of Medical Informatics ... PhD, FACMI, during the Opening Session of AMIA’s Annual Symposium in Washington, D.C. AMIA’s ... of Morris F. Collen, a pioneer in the field of medical informatics, this prestigious ...
(Date:10/12/2017)... ... October 12, 2017 , ... Dr. Parsa Mohebi, ... a medical article to the newly revamped Cosmetic Town journal section, ... hair transplant procedure known as Follicular Unit Extraction (FUE). , Dr. ...
(Date:10/12/2017)... ... 12, 2017 , ... On Saturday, October 21, the Health & Wellness Center ... to raise money for the American Heart Association Heart Walk. Teams of up to ... together to keep their treadmills moving for 5 hours. Treadmills will start at 7:00 ...
(Date:10/12/2017)... ... , ... In the United States, single-family home owners pay ... York, New Jersey, Massachusetts, Texas, Virginia, Connecticut, and California—the average is $7,000 a ... rates, which contributes to the relatively lower cost of living in places like ...
(Date:10/12/2017)... ... October 12, 2017 , ... Vodori, Inc., ... promotional review platform at the Promotional Review Committee Compliance and Best Practices ... streamline the medical, legal, and regulatory review (MLR) process – which ensures ...
Breaking Medicine News(10 mins):
(Date:10/4/2017)... 2017  South Korean-based healthcare product Development Company I.M. ... on Kickstarter. The device will educate the user about ... better efficiency compared to the dated and pricey CPR ... efficacy of the compression for a more informed CPR ... to raise $5,000. ...
(Date:10/4/2017)... , Oct. 4, 2017 ... single-use, self-contained, illuminating medical devices, today announced regulatory ... Health Surveillance Agency (or Agência Nacional de Vigilância ... first single-use, cordless surgical retractor with integrated LED ... optimal access, illumination and exposure of a tissue ...
(Date:10/2/2017)...  Eli Lilly and Company (NYSE: LLY ... quarter of 2017 on Tuesday, October 24, 2017. Lilly ... with the investment community and media to further detail ... will begin at 9 a.m. Eastern time. Investors, media ... of the conference call through a link that will ...
Breaking Medicine Technology: