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Phoenix Health Systems Awarded Level 2 Carnegie Mellon University eSCM-SP Certification

DALLAS, Aug. 6 /PRNewswire/ -- Phoenix Health Systems, Inc. (Phoenix), a national provider of healthcare strategic consulting, information technology outsourcing and revenue cycle management services, announced today that it has received Carnegie Mellon University's prestigious eSCM-SP (e-Sourcing Capability Model for Service Providers) certification. The certification and compliance effort was spearheaded by Phoenix's site at Children's Hospital of Pittsburgh (CHP). Phoenix is the first outsourcing Information Services provider in the United States to have acquired eSCM Level 2 certification and Phoenix's site at CHP is the first Healthcare Information Services provider in the world to have achieved this distinction.

The scope of the certification includes Helpdesk, Desktop, Application, Integration, Project and Portfolio Management, Infrastructure, Network Services, and Information Security. The evaluation was conducted onsite by Anantara Solutions, an ITSqc Authorized Organization. The implementation of the model will lead to long-term benefits by reducing operating costs, improving service quality, and increasing business efficiency and consistency.

The eSCM-SP model was developed from November 2001 to April 2004 by Carnegie Mellon University. The model focuses on best practices for eSourcing Services (i.e. any kind of sourcing that uses information technology to process and deliver services). The model presents IT service providers with guidelines to adopt for continuous improvement. The model is compatible with complementary quality models such as CobiT, CMMI, COPC, ISO 9001, BS15000 /ITIL and eSCM-CL (for client organizations). eSCMs are the only models that address the entire sourcing life cycle.

"Our goal to develop a world-class information technology services organization was developed to support the needs of physicians, clinicians and business specialists as they use advanced technologies in the care of our patients and families," said Jacque Dailey, Children's Hospital vice president and chief information officer. "By implementing this model, we are able to increase business efficiency and consistency. The eSCM-SP model proves that diligence and attention to detail can greatly benefit short- and long-term objectives."

"Phoenix is proud to be the first IT and business services organization in the United States to receive Carnegie Mellon's eSCM-SP Level 2 certification," said Darin LeGrange, President and CEO of Phoenix Health Systems. "Our team at Children's Hospital of Pittsburgh has redefined how our organization manages and delivers on engagements. The process improvements implemented will enable Phoenix to provide all of our clients with increased value, quality and efficiency of operations."

About Carnegie Mellon University's IT Services Qualification Center

Carnegie Mellon University's IT Services Qualification Center (ITSqc) is a multidisciplinary group of researchers, practitioners, and organizations that addresses the needs of IT-enabled service providers and their clients. The ITSqc develops quality models and qualification methods for organizations involved in eSourcing. For more information please visit:

About Children's Hospital of Pittsburgh

Children's is a 260-bed institution dedicated solely to the care of infants, children, and young adults. The hospital is the only accredited Level 1 Pediatric Regional Resource Trauma Center in western Pennsylvania and one of only three in the state. Children's has been named consistently to several elite lists of pediatric healthcare facilities. This recognition includes being ranked as one of the top children's hospitals in the country by US News and World Report and one of the top 10 most-funded pediatric hospitals receiving grants from the National Institutes of Health. For additional information, visit

About Phoenix Health Systems

Phoenix is a national information technology and business process services provider offering an integrated set of professional and technical services to healthcare organizations. Through Strategic Consulting, IT Outsourcing and Revenue Cycle Management, Phoenix will help any healthcare organization achieve its long-term objectives of administrative cost reduction, increased cash flow, improved patient safety and regulatory compliance. For additional information, please contact Christopher Madeira at (214) 261-0660, or visit

SOURCE Phoenix Health Systems, Inc.
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