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Pharmacists believe drive-through windows contribute to delays, errors
Date:1/22/2008

COLUMBUS, Ohio Consumers who pick up their prescription medications at a pharmacy drive-through window might be jeopardizing their own safety in the name of convenience.

A new study indicates that pharmacists who work at locations with drive-through windows believe the extra distractions associated with window service contribute to processing delays, reduced efficiency and even dispensing errors.

The surveyed pharmacists reported that the design and layout of their workplace has an impact on dispensing accuracy, especially the presence of drive-through window pick-up services. Results also indicate that automated dispensing systems in pharmacies are likely to reduce the potential for errors and enhance efficiency.

The study suggests pharmacy design should emphasize minimal workflow interruptions but it also offers a caution to consumers to check their prescription medications, especially those obtained from a pharmacys drive-through window, said Sheryl Szeinbach, the studys lead author and a professor of pharmacy practice and administration at Ohio State University.

Maybe we ought to stop and consider: Am I likely to get the same level of service from the drive-through as I am actually interacting face-to-face with a health-care professional? Szeinbach said.

With the number of prescriptions dispensed annually in the United States nearing the 4 billion mark, Szeinbach said the public is best served by pharmacists with the fewest possible distractions. Even with stringent internal quality controls, pharmacists nationally make an estimated 5.7 errors per 10,000 prescriptions processed, according to the study, which translates to more than 2.2 million dispensing errors each year.

Responding pharmacists attributed about 80 percent of dispensing errors to cognitive problems that Szeinbach said could be associated with various disruptions that interfere with their work.

The survey results were publis
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Contact: Sheryl L. Szeinbach
zbach@pharmacy.ohio-state.edu
614-688-4249
Ohio State University
Source:Eurekalert

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