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Pet Insurance Provider Hartville Group Gets A+ Rating From Better Business Bureau
Date:3/23/2010

Rating and Accreditation Reflect Successful Management of Recent Growth, including ASPCA Pet Health Insurance Program

Canton, Ohio (PRWEB) March 23, 2010 -- The Hartville Group Inc., which provides pet health insurance through its subsidiary Petsmarketing Insurance.com Agency, Inc., under three brands, including ASPCA Pet Health Insurance, Hartville Pet Insurance, and the Petshealth Care Plan, has received an A+ rating by the Better Business Bureau (BBB) serving Canton Regional and Greater West Virginia. Additionally, the Hartville Group is an accredited member of the BBB.

The rating reflects the Hartville Group’s success in providing high-quality customer experiences while significantly expanding its customer base. Hartville’s recent growth has placed the company in the BBB’s large company category, up from its previous designation as medium-sized. Hartville’s management of this growth, including expanded outreach initiatives and administrative resources to manage a larger base of insured pets, has earned the company the top rating provided under the BBB’s guidelines for this class of company.

“We’re pleased to receive a rating consistent with the service we provide, even at a significantly expanded scale of operations,” said Dennis Rushovich, CEO of Hartville Group. “We have successfully made, and continue to make, many intensive internal efforts to increase customer satisfaction as we grow.”

Changes to Hartville’s resources and plans include improved customer service on an individual basis to resolve issues quickly; a Continuing Care Endorsement to increase coverage for pets’ chronic conditions; faster turnaround time and higher accuracy in claims processing; and several technology upgrades to streamline all interactions with customers.

“Our pet health insurance has always been a gr
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Source: PRWeb
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