Patients' View of Hospital Care Enriches Information Available on Consume...(ll consider it when they make decisions ...),Health

Gerry Shea, Assistant to the President for Governmental Affairs of the AFL-CIO:

"HCAHPS is information from patients for patients, based on actual experiences in hospitals. The survey results broaden our look at hospital quality, especially when taken together with other information already available on Hospital Compare. This will help patients and families better navigate today's complex health care system and is an important step in making valuable information about hospital quality more accessible to the public."

Rich Umbdenstock, President and CEO of the American Hospital Association:

"HCAHPS harnesses the power of thousands of patients' opinions and experiences of their hospital stay to create a snapshot of care for anyone with access to a computer. This is an important step in giving patients helpful information they can use when making important decisions about their care. Ultimately, this tool benefits everyone as it helps consumers and patients find out how often a hospital provides certain aspects of care while allowing hospitals to focus care improvement efforts on areas where patients feel it is most needed."

Linda J. Stierle, MSN, RN, CNAA, BC, CEO of the American Nurses Association:

"As nurses, we are dedicated to delivering the highest quality patient care. The HCAHPS survey will provide an invaluable resource to patients seeking information on patient experiences from hospital to hospital. These data will serve as a much needed standardized means for measuring patients' perception of care quality and ultimately improve health care delivery."

Robert Dickler, Senior Vice President of the Association of American Medical Colleges Division of Health Care Affairs:

"The Association of American Medical Colleges is pleased that data from HCAHPS has been added to the portfolio of measures being reported on Hospital Compare.
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