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Patients' View of Hospital Care Enriches Information Available on Consumer Web Site
Date:3/28/2008

Public-private partnership adds new data to help patients make care

decisions

WASHINGTON, March 28 /PRNewswire/ -- For the first time, information about patients' view of their hospital care will be available for consumers on the Hospital Quality Alliance's (HQA) public Web site, Hospital Compare (http://www.HospitalCompare.hhs.gov). These new data, which allow for comparisons among hospitals, reflect patients' insights about key aspects of hospital care, regardless of their condition or diagnosis.

Known as HCAHPS (for Hospital Consumer Assessment of Healthcare Providers and Systems), this new information joins existing data on Hospital Compare which allows consumers to see how often hospitals provide important treatments for heart attack, heart failure, pneumonia and surgical patients. The information also allows people to find out how heart attack and heart failure patients fared 30 days after being admitted to a hospital, including time spent outside the hospital after being discharged. The HCAHPS data were collected through surveys given to patients after they left the hospital and provide a nationally standardized look at routine hospital care.

The new patient survey includes 27 questions which will be grouped into ten categories. They are:

-- Communication with nurses

-- Communication with doctors

-- Responsiveness of staff

-- Pain management

-- Communication about medication

-- Cleanliness of hospital

-- Quietness of hospital

-- Discharge information

-- Overall rating

-- Willingness to recommend

Data from the roughly 2,500 hospitals that have nine months of information will appear on the Hospital Compare Web site. This information will be updated quarterly and data from most of the nation's hospitals will appear by the end of the year.

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SOURCE Hospital Quality Alliance
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