Authoritative Report on Emergency Department Experiences Released Today, Available at www.ImproveMyER.com
South Bend, Ind. (Vocus) June 23, 2009 -- Press Ganey Associates, Inc., the health care industry's leading provider of quality improvement solutions, today released the ''2009 Emergency Department Pulse Report: Patient Perspectives on American Health Care.'' According to the report, patients now spend an average total time of 4 hours and 3 minutes in the emergency room (ER), also known as the emergency department (ED). That is a 27-minute increase in the nationwide average time since 2002.
Press Ganey's ''Emergency Department Pulse Report'' analyzed the experiences of nearly 1.4 million patients treated at 1,725 emergency departments nationwide in 2008. Notable findings from the 2009 pulse report include: