Patients Spent an Average of Four Hours and Three Minutes in U.S. Emergency Departments in 2008, According to Latest Press Ga...(aff charged with improving communication...),Health

• Analyze and interpret patients' perception of care
• Identify priorities for improvement specific to each institution
• Assist with goal setting for improvement initiatives
• Recommend specific best practices
• Facilitate change management within the hospital

"No patient wants to visit an emergency department; but when they do, Press Ganey's goal is to help hospitals treat the patient as quickly and efficiently as possible," said Siegrist. "Keeping the patient moving through the right phases of the hospital -- and communicating with them along the way -- is beneficial to the patient and the hospital."

Press Ganey Associates, Inc.

For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 10,000 health care facilities--including over 40% of U.S. hospitals--to measure and improve the quality of their care.

Media Note: The 2009 Emergency Department Pulse Report: Patient Perspectives on American Health Care is now available at http://www.pressganey.com/galleries/press-releases/2009_ED_Pulse_Report_Press_Release.pdf. Podcast from the June 16 media Web Conference also is available.