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Patients Spent an Average of Four Hours and Three Minutes in U.S. Emergency Departments in 2008, According to Latest Press Ganey Report
Date:6/22/2009

s a new entry in the top 10.
  • Patients who arrive in the emergency department between 7:00 a.m. and 3:00 p.m. report higher satisfaction than those who arrive in the evening or overnight hours. Lowest satisfaction was reported among those who are in the emergency department between 3:00 p.m. and 11:00 p.m.
  • While average total times have increased since data was first collected in 2002, patient satisfaction is improving as many hospitals are communicating better with patients about delays.
  • The economy is having a significant impact as the proportion of emergency department patients without insurance is increasing. Fewer patients are seeking inpatient and elective services.

  • "Today's health care landscape, shaped by quality initiatives, transparency, and consumer choice, gives patients the ability to decide for themselves where to receive care," says Richard Siegrist, president and chief executive officer of Press Ganey Associates. "Improving patient satisfaction in the emergency department is particularly critical for health care leaders because it is often the most visible public face of a hospital or health care system."

    The report, along with "Press Ganey Solutions for Consumers" and "Press Ganey Tips for Hospital Administrators," is available at www.ImproveMyER.com. The site offers resources on emergency departments and improvement solutions for both consumers and administrators.

    The findings and observations of the Emergency Department Pulse Report highlight progress being made in hospitals, emphasize areas for improvement, and explore the path to improving the quality of health care in the United States. Press Ganey works with emergency department administrators to assist them with best practices such as implementation of "fast tracks" or hiring dedicated st
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    SOURCE Press Ganey Associates, Inc.
    Copyright©2009 PR Newswire.
    All rights reserved

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