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Patient Advocates Educate Healthcare Quality Leaders
Date:5/28/2009

ORLANDO, Fla., May 28 /PRNewswire-USNewswire/ -- The Florida Association for Healthcare Quality (FAHQ) held its Annual Conference in Orlando last month. True to the Conference theme, It's All About the Patient, FAHQ made a stunning departure from traditional healthcare speakers by including presentations by two Patient Advocates, both of whom had lost a child to medical errors. These presentations served to open and close the conference, bringing the program full circle in its focus on the patient. John McCormack lost his 13-month-old daughter, Taylor, to medical errors in the hospital environment, while Ilene Corina lost her three-year-old son, Michael, to medical errors post-hospitalization. Both have worked hard since then as patient advocates, implementing laws and developing grass root groups to save others from their devastating experiences. Their presentations were emotional, inspiring and deeply touching. Their stories brought participants back to their roots, and reminded all why they entered the field of healthcare quality. In these challenging times, healthcare quality professionals, like many others, are often being asked to do more with less in a tough economy. "John and Ilene helped us to remember why we persevere in the face of such challenges, because we know that our work to ensure/improve healthcare quality might be the act that saves the next child, the next grandparent, the next life," said Conference Co-Chair Rhonda Keating.

John's message included a videotape of Taylor's short life and left not a dry eye in the audience. During the break which followed, many attendees shared information on the safeguards in place at their facilities to prevent such an occurrence. Ilene shared a video of a different sort - an MD trying to understand the language of the Post Office and his many options for mailing a letter. "Its comic approach clearly drove home the point that we, as healthcare professionals, n
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SOURCE Florida Association for Healthcare Quality
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