Melbourne, AU; Burlington, MA (PRWEB) September 04, 2013
Panviva, a leading provider of Business Process Guidance solutions, today announced that it has been listed as a sample vendor under the Process Style: Guided Navigation, in the Gartner Hype Cycles for Business Process Management and Application Infrastructure. Gartner’s definition: “Guided navigation refers to a business process style in which the software guides the participant through alternative workflows in order to get to a satisfactory outcome. Although this style has existed for years, unlike earlier programmatic approaches, newer business process management suites (BPMSs) leverage declarative models, explicit rules, context metadata and other techniques to more intelligently guide the participant.” Gartner categorizes Guided Navigation as a “Slope of Enlightenment” process style which they expect will provide highly beneficial or transformational capabilities and be widely adopted in the next 2-5 years
Panviva’s Business Process Guidance system, SupportPoint, is designed to simplify tasks for online workers in highly complex business environments by providing role-specific, step-by-step navigation and moment-of-need information for people working through tasks that require a high degree of accuracy, speed, compliance and customer satisfaction. Panviva’s solution also reduces training investments and lowers overall operational costs. SupportPoint is relied upon in healthcare call centers, banking, telecommunications, utilities and manufacturing companies worldwide.
According to Panviva CEO Ted Gannan, “We consider our inclusion in the Gartner Hype Cycle Reports to be confirmation of our founding mission—which was to transform business by empowering users in complex online work environments. Our customers increase capacity using existing staff, improve accuracy and speed and raise customer satisfaction to the highest possible levels. We are very pleased with what we have helped them accomplish and look forward to an exciting future of even more innovation.”
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Panviva is the originator of Business Process Guidance, and the developer of SupportPoint, the world’s leading Business Process Guidance system. Over 200,000 users across 37 countries rely on SupportPoint daily to guide them through complex processes and systems in real time. Panviva’s customers reduce task handling times, error rates and compliance issues; increase staff capacity and agility; cut training times and operational costs; and achieve the very highest levels of satisfaction for customer service. Among Panviva’s customers are BUPA, Blue Cross, Medibank Private, HBF, Health New England, AvMed, Gundersen Health Systems, St Mary’s Health Plans, BT, Colt, Foxtel, EXL Services, Stellar BPO, National Australia Bank, ANZ Bank and Westpac.
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