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Panviva Listed as a Guided Navigation Vendor in Analyst Firm Hype Cycles for Business Process Management and Application Infrastructure
Date:9/3/2013

Melbourne, AU; Burlington, MA (PRWEB) September 04, 2013

Panviva, a leading provider of Business Process Guidance solutions, today announced that it has been listed as a sample vendor under the Process Style: Guided Navigation, in the Gartner Hype Cycles for Business Process Management and Application Infrastructure. Gartner’s definition: “Guided navigation refers to a business process style in which the software guides the participant through alternative workflows in order to get to a satisfactory outcome. Although this style has existed for years, unlike earlier programmatic approaches, newer business process management suites (BPMSs) leverage declarative models, explicit rules, context metadata and other techniques to more intelligently guide the participant.” Gartner categorizes Guided Navigation as a “Slope of Enlightenment” process style which they expect will provide highly beneficial or transformational capabilities and be widely adopted in the next 2-5 years

Panviva’s Business Process Guidance system, SupportPoint, is designed to simplify tasks for online workers in highly complex business environments by providing role-specific, step-by-step navigation and moment-of-need information for people working through tasks that require a high degree of accuracy, speed, compliance and customer satisfaction. Panviva’s solution also reduces training investments and lowers overall operational costs. SupportPoint is relied upon in healthcare call centers, banking, telecommunications, utilities and manufacturing companies worldwide.

According to Panviva CEO Ted Gannan, “We consider our inclusion in the Gartner Hype Cycle Reports to be confirmation of our founding mission—which was to transform business by empowering users in complex online work environments. Our customers increase capacity using existing staff, improve accuracy and speed and raise customer satisfaction to the highest possible levels. We are ve
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