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Panviva Introduces SupportPoint Cloud®
Date:12/3/2013

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SupportPoint Cloud’s added flexibility also opens up new opportunities to deliver some, or all, of the same information to customers and partners on the other side of the firewall, providing a knowledge management system that can also support customer self-service environments.

•Modular and Scalable
SupportPoint Cloud’s architecture enables enterprise-level scalability to deliver a high availability solution today, that will continuously evolve towards dynamic scalability. The modular design also allows for quicker innovation and user adoption, with new or enhanced functionality being easily added as an extra module, without customers having to upgrade the whole system.

•More buying choices
Customers have the option of buying however they wish. If a customer needs an additional 50 user seats tomorrow for a period of just a few months, SupportPoint Cloud can make them available affordably and instantly.

•Interoperability
SupportPoint Cloud interoperates with virtually any other application though its new API platform and the introduction of an Enterprise Service Bus as a core design element. Panviva’s new connector platform includes pre-built connectors that will make it easy to integrate SupportPoint with other products and standards such as SharePoint, Documentum, HL7, CMIS, MS Dynamics CRM, Salesforce and Zendesk.

•Device independent
Employing HTML 5, SupportPoint Cloud can display its content on any browser-enabled device. The user interface has evolved to fully support new design standards and navigation modes made popular by the rapid migration to mobile devices, such as smart phones and tablets.

“SupportPoint Cloud is a turning point for Panviva and the Business Process Guidance market generally,” said Ted Gannan, Panviva’s CEO and Co-Founder. “It will put Panviva at the forefront, and enable us to quickly and continuously deliver innovation that helps our customers deliver bette
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