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Panviva Introduces SupportPoint Cloud®
Date:12/3/2013

Burlington, MA; Melbourne, AU (PRWEB) December 03, 2013

Panviva today announced the introduction of SupportPoint Cloud, the next generation of its flagship software product, SupportPoint. SupportPoint Cloud is a true cloud platform, built on open standards and providing all the best advantages of cloud technology - including flexibility of deployment, scalability, reduced costs of administration and ownership, and ease of integration with other systems.

SupportPoint is a business process guidance system that simplifies tasks for online workers in highly complex business environments. It provides role-specific, step-by-step navigation and moment-of-need answers for people working through procedures that require a high degree of accuracy, speed, compliance and customer satisfaction.

According to Panviva CIO Ben Cordeiro, “This next-generation software retains the functionality of the original product in a true ‘cloud-by-design’ solution. We have re-engineered our software from the mechanical level all the way to the user interface, enabling us to embed cloud design principles at the core of our product’s architecture. In doing so we’ve created a solution that’s truly future-proof, leveraging the best of contemporary system design thinking and technologies, allowing SupportPoint to rapidly align with shifting market demands and deliver significant business benefits to both our on-premise and cloud customers for many years to come.”

Major New Benefits of SupportPoint Cloud

•Flexible deployment and reduced Total Cost of Ownership
SupportPoint Cloud uses only Internet-based technology on the desktop and requires nothing further to be installed. For companies accustomed to dealing with cumbersome desktop installs this represents enormous savings in IT administrative costs, time to deployment and business disruptions from system upgrade projects
.
•Supporting customer self-serv
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