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Panviva Introduces SupportPoint Cloud®

Burlington, MA; Melbourne, AU (PRWEB) December 03, 2013

Panviva today announced the introduction of SupportPoint Cloud, the next generation of its flagship software product, SupportPoint. SupportPoint Cloud is a true cloud platform, built on open standards and providing all the best advantages of cloud technology - including flexibility of deployment, scalability, reduced costs of administration and ownership, and ease of integration with other systems.

SupportPoint is a business process guidance system that simplifies tasks for online workers in highly complex business environments. It provides role-specific, step-by-step navigation and moment-of-need answers for people working through procedures that require a high degree of accuracy, speed, compliance and customer satisfaction.

According to Panviva CIO Ben Cordeiro, “This next-generation software retains the functionality of the original product in a true ‘cloud-by-design’ solution. We have re-engineered our software from the mechanical level all the way to the user interface, enabling us to embed cloud design principles at the core of our product’s architecture. In doing so we’ve created a solution that’s truly future-proof, leveraging the best of contemporary system design thinking and technologies, allowing SupportPoint to rapidly align with shifting market demands and deliver significant business benefits to both our on-premise and cloud customers for many years to come.”

Major New Benefits of SupportPoint Cloud

•Flexible deployment and reduced Total Cost of Ownership
SupportPoint Cloud uses only Internet-based technology on the desktop and requires nothing further to be installed. For companies accustomed to dealing with cumbersome desktop installs this represents enormous savings in IT administrative costs, time to deployment and business disruptions from system upgrade projects
•Supporting customer self-service
SupportPoint Cloud’s added flexibility also opens up new opportunities to deliver some, or all, of the same information to customers and partners on the other side of the firewall, providing a knowledge management system that can also support customer self-service environments.

•Modular and Scalable
SupportPoint Cloud’s architecture enables enterprise-level scalability to deliver a high availability solution today, that will continuously evolve towards dynamic scalability. The modular design also allows for quicker innovation and user adoption, with new or enhanced functionality being easily added as an extra module, without customers having to upgrade the whole system.

•More buying choices
Customers have the option of buying however they wish. If a customer needs an additional 50 user seats tomorrow for a period of just a few months, SupportPoint Cloud can make them available affordably and instantly.

SupportPoint Cloud interoperates with virtually any other application though its new API platform and the introduction of an Enterprise Service Bus as a core design element. Panviva’s new connector platform includes pre-built connectors that will make it easy to integrate SupportPoint with other products and standards such as SharePoint, Documentum, HL7, CMIS, MS Dynamics CRM, Salesforce and Zendesk.

•Device independent
Employing HTML 5, SupportPoint Cloud can display its content on any browser-enabled device. The user interface has evolved to fully support new design standards and navigation modes made popular by the rapid migration to mobile devices, such as smart phones and tablets.

“SupportPoint Cloud is a turning point for Panviva and the Business Process Guidance market generally,” said Ted Gannan, Panviva’s CEO and Co-Founder. “It will put Panviva at the forefront, and enable us to quickly and continuously deliver innovation that helps our customers deliver better service at lower cost and higher levels of compliance. It is a game-changer.”

SupportPoint Cloud is available immediately.

About Panviva
Panviva is the originator of Business Process Guidance and the developer of SupportPoint, the world’s leading Business Process Guidance system. Users rely on SupportPoint to guide them with step-by-step instructions through complex processes and systems in real time. SupportPoint reduces task handling times, error rates and compliance issues; increases staff capacity and agility; cuts training times and operational costs; and helps users to achieve the very highest levels of customer service.

Among Panviva’s diverse customer list are Bupa, BT, Westpac, Stellar BPO, National Australia Bank, Medibank, Foxtel, HBF, ANZ, Accenture, Health New England, AvMed Health Plans, Gundersen Health Systems, St Mary’s Health Plans, Sentara Healthcare, Health Alliance, Health First Health Plan, Scott and White Health Plan, Orica and Carlton & United Breweries.

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