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PacketBase Increases Patient Satisfaction for Santa Cruz Medical Foundation with Avaya IP Communications & Contact Center Solutions
Date:1/21/2009

PacketBase, Inc. provides the successful architecture design and deployment of Avaya's IP Communications and Contact Center platform for the Santa Cruz Medical Foundation (SCMF), now a part of the Palo Alto Medical Foundation (PAMF).

San Jose, CA, USA (PRWEB) January 21, 2009 -- PacketBase, Inc. a leading provider of next generation Unified Communication Solutions and System Integrations, today announced the successful architecture design and deployment of Avaya's IP Communications and Contact Center platform for the Santa Cruz Medical Foundation (SCMF), now a part of the Palo Alto Medical Foundation (PAMF).

"We are continually seeking ways to provide extraordinary patient service and value," said Marian Piper, Technical Planning Manager at PAMF. "With PacketBase, our aggressive 12 month timeline for SCMF was completed without issues, on time, and on budget. It is apparent that PacketBase truly abides by their motto to be an extension of our team."

To help SCMF increase patient satisfaction, improve efficiencies and save costs, PacketBase designed and implemented a centralized and consolidated solution to accomplish the following:
- Design a best-of-breed Voice Network leveraging technology from Avaya, Cisco and AT&T
- Consolidate 15 standalone legacy PBXs and over 2,000 ports to one centralized IP Communications solution
- Deploy a "stateful" failover architecture at the primary Hospital for transparent reliability
- Implement a 100% local survivable design for all locations including Enterprise ESS redundancy
- Install a combination of IP Telephones and existing Digital endpoints throughout the network
- Provide VoIP access between all sites
- Network to other Sutter Health Affiliates via Avaya's front-end IP Gateway integration to NEC PBXs
- Deploy a new centralized 300 Agent Elite Call Center with advanced CMS repo
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Source: PRWeb
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