Navigation Links
PacketBase Increases Patient Satisfaction for Santa Cruz Medical Foundation with Avaya IP Communications & Contact Center Solutions
Date:1/21/2009

PacketBase, Inc. provides the successful architecture design and deployment of Avaya's IP Communications and Contact Center platform for the Santa Cruz Medical Foundation (SCMF), now a part of the Palo Alto Medical Foundation (PAMF).

San Jose, CA, USA (PRWEB) January 21, 2009 -- PacketBase, Inc. a leading provider of next generation Unified Communication Solutions and System Integrations, today announced the successful architecture design and deployment of Avaya's IP Communications and Contact Center platform for the Santa Cruz Medical Foundation (SCMF), now a part of the Palo Alto Medical Foundation (PAMF).

"We are continually seeking ways to provide extraordinary patient service and value," said Marian Piper, Technical Planning Manager at PAMF. "With PacketBase, our aggressive 12 month timeline for SCMF was completed without issues, on time, and on budget. It is apparent that PacketBase truly abides by their motto to be an extension of our team."

To help SCMF increase patient satisfaction, improve efficiencies and save costs, PacketBase designed and implemented a centralized and consolidated solution to accomplish the following:
- Design a best-of-breed Voice Network leveraging technology from Avaya, Cisco and AT&T
- Consolidate 15 standalone legacy PBXs and over 2,000 ports to one centralized IP Communications solution
- Deploy a "stateful" failover architecture at the primary Hospital for transparent reliability
- Implement a 100% local survivable design for all locations including Enterprise ESS redundancy
- Install a combination of IP Telephones and existing Digital endpoints throughout the network
- Provide VoIP access between all sites
- Network to other Sutter Health Affiliates via Avaya's front-end IP Gateway integration to NEC PBXs
- Deploy a new centralized 300 Agent Elite Call Center with advanced CMS reporting
- Provide ongoing support through PacketBase's OnDemand Remote Managed Services

SCMF joins a growing list of PacketBase clients in verticals ranging from Technology, Healthcare, Manufacturing and Services among others.

About PacketBase, Inc.
PacketBase is a Services Oriented Provider of next generation Unified Communications solutions for mid to large enterprises. Specifically, we leverage the most powerful IP Communications, Contact Center and Unified Messaging technologies on the market today delivered through our unique suite of OnPremise, OnDemand and AdvancedServices. For more information please visit www.packetbase.com or call (866) 405-3992.

About Santa Cruz Medical Foundation
The Santa Cruz Medical Foundation (SCMF), now a part of the Palo Alto Medical Foundation (PAMF) is a member of the Sutter Health family of not-for-profit hospitals and physician organizations that share resources and expertise to advance health care quality. Serving more than 100 communities in Northern California, Sutter Health is a regional leader in cardiac care as well as care of women and children, and is a pioneer in advanced patient safety technology. For more information about the Santa Cruz Medical Foundation and Palo Alto Medical Foundation, go to www.pamf.org.

###

Read the full story at http://www.prweb.com/releases/Avaya/Unified_Communications/prweb1876464.htm.


'/>"/>
Source: PRWeb
Copyright©2009 Vocus, Inc.
All rights reserved  

Related medicine news :

1. A Stage IV Malignant Melanoma Drug That Increases Overall Survival Would Earn a Higher Patient Share in the U.S. Than in Europe
2. Facing Large and Uncontrollable Financial Losses on Individual Policies, Blue Cross Blue Shield of Michigan Will Cut Up to 1000 Jobs in 2009, Reduce Spending and Seek Rate Increases on Individual Plans
3. Co-Payment Increases Result in Gaps in Veterans Prescription Usage
4. LegalView Reports Traumatic Brain Injury Study Concluding Spirituality Increases Following Brain Damage
5. Not to be Outdone by FedExCup Champion Vijay Singh, FedExCup Runner-Up Camilo Villegas Increases Commitment to Children of St. Jude
6. McGill researchers discover gene that increases susceptibility to Crohns disease
7. University of Denver uses gross messaging to increases handwashing, fight Norovirus
8. Obesity increases lymphedema risk for breast cancer survivors
9. Male Menopause Treatment Provider, ReNEW MAN, Increases Online Presence
10. City of Newark, Ohio Increases Safety Services with EMS Revenue Recovered by MED3OOO EMS Billing
11. Church effort sharply increases first-time African-American blood donors
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
PacketBase Increases Patient Satisfaction for Santa Cruz Medical Foundation with Avaya IP Communications & Contact Center Solutions
(Date:10/12/2017)... ... October 12, 2017 , ... First Healthcare Compliance (FHC), ... will showcase a range of technology and learning solutions at the 68th Annual ... Expo to be held October 14–18, 2017 at the Mandalay Bay Resort in ...
(Date:10/12/2017)... ... , ... Planet Fitness, one of the largest and fastest growing franchisors and ... flagship location in Covington, LA at 401 N. U.S. Highway 190, in January of ... Depot in the Holiday Square shopping center. Its location allows it to serve both ...
(Date:10/12/2017)... PALM CITY, Fla. (PRWEB) , ... October 12, 2017 , ... ... of cold therapy products, announced today the introduction of an innovative new design of ... the multipurpose pad so you get maximum comfort while controlling your pain while using ...
(Date:10/12/2017)... ... , ... Asante, a nationally recognized health system in southern ... home health joint venture through an agreement, effective October 1, 2017, to create ... health company with Asante, delivering clinically integrated care, for the past eight years. ...
(Date:10/12/2017)... ... October 12, 2017 , ... Dr. Parsa Mohebi, the ... medical article to the newly revamped Cosmetic Town journal section, featuring ... transplant procedure known as Follicular Unit Extraction (FUE). , Dr. Mohebi ...
Breaking Medicine News(10 mins):
(Date:10/12/2017)... Oct. 12, 2017 AVACEN Medical , Inc. ... with their  2017 New Product Innovation Award for Its ... primary and secondary medical device market research by Frost & ... first-to-market OTC, drug-free pain relief product, the AVACEN 100, offers ... treating fibromyalgia widespread pain. ...
(Date:10/11/2017)... , Oct. 11, 2017  True Health, a ... amplified its effort during National Breast Cancer Awareness ... cancer risks. ... Oncology calculated that more than 10 million American ... mutations in BRCA1 or BRCA2 and have not had ...
(Date:10/5/2017)... 2017  In response to the nationwide opioid ... Surgeons (AAOMS) released prescribing recommendations that urge ibuprofen ... as a first-line therapy to manage a patient,s ... Recognizing the value and importance of ... Prescribing: Acute and Postoperative Pain Management" stresses that ...
Breaking Medicine Technology: