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PHNS Implements New Accelerated Claims Resolution Services With iSoftStone
Date:2/9/2010

DALLAS and BEIJING, Feb. 9 /PRNewswire-Asia/ -- PHNS Inc. announced its new "24/7 Claims Acceleration" services for U.S. hospitals using a team of Chinese business analysts trained by PHNS and China-based IT and business process outsourcing provider iSoftStone. The Chinese business analysts are located in iSoftStone's Global Delivery Center in Tianjin, China. All of this new team have bachelor's or master's-equivalent degrees, and have completed months of specialized PHNS' hospital claims resolution training, facilitated by specialists from both PHNS and iSoftStone.

(Logo: http://www.newscom.com/cgi-bin/prnh/20070316/CNF016LOGO )

PHNS' new "24/7 Claims Acceleration" services help expedite claims resolution for hospitals by taking advantage of the time differential between China and the U.S. (China is 14 hours ahead): after PHNS' U.S. Patient Account Representatives go home at night, new claims are sent to iSoftStone via secure network where iSoftStone's Chinese business analysts perform online statusing of claims and document claim status in PHNS' workflow/work listing system, which is then used by PHNS' U.S. Patient Account Representatives to expedite the resolution of claims when they return to work the next morning.

"PHNS is very excited to offer this innovative new 24/7 service that accelerates claims resolution and cash flow for U.S. hospitals by utilizing the skilled Chinese business analysts provided by iS
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SOURCE iSoftStone
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