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Outsourced radiologists perform better reading for fewer hospitals
Date:1/4/2013

o determine the extent to which a radiologist's productivity reading an image for hospital A was a function of his or her prior experience reading for hospital A, versus his or her prior experience reading the same image for other hospitals," Clark said.

The team found that the radiologist's prior experience with an ordering customer has a greater effect on performance than his or her overall experience reading the same type of image for other customers.

"Somebody might look at that finding and say either what we should have is outsourcing radiologists who read for only a few customers or we shouldn't have outsourcing at all," Clark said, "because if you're going to focus a radiologist on one or two customers, then you might as well make the argument that you should have him or her work as an employee for that customer."

The researchers also found that the customer-specific knowledge gained by individual radiologists is aided by the variety of customers with whom a radiologist has experience.

"How can it be that both specialization and variety are important?" Clark said. "Our models can only take us so far toward answering this question, but we think the implication is that there are limits to both customer specialization and customer variety, and that the optimum is to have a nice mix of both specialized experience and variety in customers."

In addition, Clark, Huckman and Staats found that the customer specificity of learning diminished as the outsourcing company gained more experience with a particular customer.

"The implication is that customer-specific capabilities may also be built at the level of the outsourcing organization as a whole and not just at the level of the individual radiologist," Clark said. "Overall, this finding suggests that while there is customer specificity to learning for outsourcing radiologists, the implication is not that we shouldn't outsource. Rather, our findings provide guidance to outsourcers in terms
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Contact: Sara LaJeunesse
SDL13@psu.edu
814-863-4325
Penn State
Source:Eurekalert

Page: 1 2 3

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