Navigation Links
Outpatient Service Facilities Face Increasing Competition - Patient Perceptions More Important Than Ever
Date:12/1/2008

SOUTH BEND, Ind., Dec. 2 /PRNewswire/ -- Patient satisfaction scores at outpatient health care facilities are on the rise according to a new report from Press Ganey Associates, Inc. The 2008 Outpatient Pulse Report: Patient Perspectives on American Health Care cites increased competition among facilities as a driver for improvement in patient services. The report includes responses from more than 2 million patients treated at more than 1,200 outpatient care facilities nationwide last year.

"These findings show that more competition really does spur improvements in health care, which is great for patients," said Dr. Deirdre Mylod, vice president of acute services at Press Ganey. "This annual report identifies the factors that affect a patient's level of satisfaction, and it also identifies some top-level improvement solutions that are essential in an increasingly competitive environment."

    There are a number of notable findings in this year's report:

    -- Patients between the ages of 65 and 79 report the highest levels of
       satisfaction, while patients between the ages of 18 and 34 are the
       least satisfied.
    -- Patients who receive radiation treatments report the highest overall
       satisfaction, closely followed by patients who receive cardiac
       rehabilitation.
    -- Outpatient rehab patients report the lowest overall satisfaction
       levels.

Unlike hospitals, outpatient service providers have a short time to create a positive experience for patients. The report found that several factors can directly influence a patient's level of satisfaction, including:

    -- Wait time-Satisfaction scores drop significantly when patients wait for
       more than sixty minutes
    -- Treatment time -- Patients who receive care later in the day are less
       satisfied than those who receive care early in the morning (6:00 a.m.
       to 8:00 a.m.)
    -- Day of treatment -- Patients report lower overall satisfaction when
       they are treated on a Saturday

In addition, this report provides several solutions for improving the patient experience.

    -- Establish "service standards" to guide staff interaction with patients
    -- Equip the employees at the registration desk with the tools needed to
       provide timely, accurate information, including early notification of
       potential delays and typical turnaround time for test results
    -- Prepare staff with established responses to common patient questions
    -- Have registration employees perform quick rounds in the waiting room to
       make sure all patients have been registered

The 2008 Outpatient Pulse Report: Patient Perspectives on American Health Care is available at www.pressganey.com/galleries/default-file/2008_Outpatient_Pulse_Report.pdf. Commentary from Dr. Mylod is available upon request.

Press Ganey Associates, Inc.

For more than 20 years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including over 40% of U.S. hospitals -- to measure and improve the quality of their care.


'/>"/>
SOURCE Press Ganey Associates, Inc.
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Study Suggests Need for More Aggressive Outpatient Monitoring of Patients Hearts When Cause of Stroke is Unclear
2. BioCryst Reports Positive Results From a Phase 2 Study of Intravenous Peramivir for Outpatient Influenza
3. Cardiologists Warn Proposed Changes Would Close Outpatient Cardiac Cath Labs
4. Cogdell Spencer Announces a $100 Million Development at St. Lukes Riverside Outpatient Campus In Bethlehem, Pennsylvania
5. 1 in 12 Outpatient Visits Is for Prevention: Study
6. MassMutual Retirement Services Adds Two to Nonprofit Sales Team
7. NHS Human Services to Take Over Tri County Human Services Center
8. Genstar Capital Launches New Senior Care Services Platform UniVita Health and Agrees to Acquire Outsourced Insurance Services Provider, Long Term Care Group
9. Worlds Greatest Artists Help Launch (RED)WIRE, (RED)(TM)s New Music Service That Fights AIDS in Africa
10. Fujifilm Sees Significant Growth of Managed Services Business
11. Faith and Civil Society Leaders Hold Interfaith Service to Commemorate World AIDS Day
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... ... 13, 2017 , ... Many families have long-term insurance that covers care for ... a waiver for care if the client has a cognitive impairment diagnosis. , ... care, is often waived, so the benefits from their insurance start immediately,” said Mechell ...
(Date:10/13/2017)... ... , ... Ellevate Network, the leading network for professional women, brought together some ... at their inaugural Summit in New York City in June. The event was livestreamed ... over 3 million. To watch the Mobilize Women video, click here . ...
(Date:10/13/2017)... ... 2017 , ... Yisrayl Hawkins, Pastor and Overseer at The House of Yahweh, ... and least understood books in the Holy Scriptures, Revelation. The Book of Revelation paints ... for centuries. Many have tossed it off as mere rubbish, but Yisrayl Hawkins says ...
(Date:10/13/2017)... VA (PRWEB) , ... October 13, 2017 , ... ... of DevOps and Agile Software Development, has been awarded a contract by the ... Blanket Purchase Agreement (BPA) aims to accelerate the enterprise use of Agile methodologies ...
(Date:10/13/2017)... ... October 13, 2017 , ... “America On The Brink”: the ... “America On The Brink” is the creation of published author, William Nowers. Captain ... As a WWII veteran, he spent thirty years in the Navy. Following his ...
Breaking Medicine News(10 mins):
(Date:9/25/2017)... 2017   Montrium , an industry leader ... the IQPC Trial Master Files & Inspection Readiness ... EastHORN Clinical Services has selected eTMF Connect ... management. EastHORN, a leading European contract research organization ... transparency to enable greater collaboration with sponsors, improve ...
(Date:9/19/2017)... Sept. 19, 2017 HistoSonics, Inc., a venture-backed medical device company developing a non-invasive, ... tissues, announced three leadership team developments today:   ... ... ... Veteran medical device executive Josh Stopek , PhD, ...
(Date:9/12/2017)... and NEW YORK , Sept. 12, 2017 /PRNewswire/ ... ratings for global supply chains, has published the first annual edition of ... performance of more than 20,400 companies evaluated by EcoVadis, based on Scorecard ... and 2016. ... Global CSR Risk & Performance Index ...
Breaking Medicine Technology: