Oso Healthcare will provide implementation services and remote phone and online support for the ClearCanvas customer base of more than 5,000 radiology software users worldwide.
Toronto, Ontario (PRWEB) November 5, 2009 -- Oso Healthcare, Inc. announces its launch as a premier support provider for ClearCanvas, Inc. open source RIS/PACS products. Oso Healthcare will provide implementation services and remote phone and online support for ClearCanvas software users.
Oso Healthcare is an independent, professional healthcare IT services organization as well as premier support partner for ClearCanvas open source RIS/PACS products and its base of more than 5,000 users who work in hospitals, clinics, imaging centers, physician practices, research facilities and healthcare businesses worldwide.
Oso Healthcare offers ClearCanvas software users a pay-as-you-go remote support model as an alternative to lengthy and expensive service contracts. Instead of annual support costs based on expensive, and often unutilized, software licenses, Oso Healthcare clients pay for support on a per support ticket basis, no matter how many ClearCanvas software licenses are installed. Oso Healthcare offers various bundles and combinations of support tickets that allow customers to customize their support package and realize further discounts. Three types of support tickets are offered with varying levels of response time via online, phone or remote access support options. Oso Healthcare’s customer support center portal allows clients to easily and quickly open a new support case, update existing cases or access a knowledge base, eLearning training modules and user forum. These and other features enable the customer to have greater control and added value over their support encounter.
“Our philosophy is based around the open source culture, and we utilize best practices in professional healthcare IT service delivery,” states Martin Kepa, vice president of services, Oso Healthcare, Inc. “We believe in making radiology workflow software implementation and support processes easy and affordable with many opportunities for customization based on client needs,” adds Kepa.
Oso Healthcare leverages open source software to create solutions and to manage its operations whenever possible. “Open Source Software (OSS) provides a high quality, low cost alternative to other commercialized software products and thus adds greater value for clients,” says Kepa.
The Oso Healthcare and ClearCanvas teams have many years of combined healthcare IT experience and both have previously worked with one of the most widely used diagnostic imaging software products in the world.
“We partnered with Oso Healthcare to provide our customer base of more than 5,000 global users with a dedicated, reliable resource that has expertise in ClearCanvas open source RIS/PACS implementation and support capabilities to maximize their software experience”, explains Norman Young, president, ClearCanvas, Inc. “We will maintain our focus on developing high quality open source RIS/PACS products while Oso Healthcare will provide high quality professional services and support,” adds Young.
Oso Healthcare will offer one free basic support ticket valued up to $450 to the first 25 ClearCanvas users who register (for free) on their customer support center portal located at http://support.osohealthcare.com. For more information about Oso Healthcare, please visit www.osohealthcare.com or call 1-800-531-6377.
About Oso Healthcare
Oso Healthcare is an independent, professional healthcare IT services organization as well as the premier support provider for ClearCanvas open source RIS/PACS products and its base of more than 5,000 users who work in hospitals, clinics, imaging centers, physician practices, research facilities and healthcare businesses worldwide. Oso Healthcare provides OsoConsult software implementation, customization, project management; workflow, operations and IT analysis services; and OsoCare technical support services. Oso Healthcare is committed to a patient centric approach, industry best practice service standards and flexible, affordable support options. This approach helps customers reduce RIS/PACS deployment and maintenance costs and complexity and increase user satisfaction through open environment software and quality service delivery. For more information, please visit www.osohealthcare.com or call 1-800-531-6377.
ClearCanvas is devoted to creating innovative open source healthcare IT applications that serve the common good. Our strong commitment to understanding the needs of users within radiology has led us to develop a RIS/PACS solution that is intuitive and easy to use. The solution is built on top of our highly extensible application platform, which empowers not only us, but also members of the ClearCanvas community to quickly add and customize functionality as they see fit. For more information, please visit www.clearcanvas.ca or call 416-340-4800 x5954.
ClearCanvas is a trademark of ClearCanvas, Inc.
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