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Ortho Clinical Diagnostics Launches 24-Hour Remote Monitoring Center
Date:7/21/2009

to optimize instrument uptime.

"With the Remote Monitoring Center, Ortho Clinical Diagnostics advances instrument servicing from the old 'break-fix' model to a new 'predict and maintain' model," said Troy Taylor, Vice President, Worldwide Customer Technical Service, Ortho Clinical Diagnostics. "By detecting and predicting potential problems before they occur, we are working with customers to help maximize efficiency and provide optimal workflow, while minimizing laboratory downtime."

With laboratories facing skilled labor shortages, budget reductions and increasing test volumes, Ortho Clinical Diagnostics identified an unmet need for new technologies that reduce the potential for instrument failures and workflow interruptions.

"Ortho Clinical Diagnostics is continuing its commitment to providing customers with innovative products, services and process solutions to make labs more efficient in delivering quality results," said Ortho Clinical Diagnostics Worldwide Commercial President Mark Straley. "The Remote Monitoring Center extends the science of predictive knowledge to our customers so they can deliver timely and accurate results to benefit patient lives."

Ortho Clinical Diagnostics constructed the first Remote Monitoring Center in Rochester, New York. A second center will be constructed in Strasbourg, France, and a third center is planned for the Asia Pacific region.

About e-Connectivity(TM)

Ortho Clinical Diagnostics' e-Connectivity((TM)) Interactive System Management feature provides a secure, two-way connection between VITROS((R)) instruments and the highly skilled technical support team at the Remote Monitoring Center. Technical support specialists and engineers are able to perform remote system analysis, as well as monitor, review and upgrade system configuration, data and performance information. F
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SOURCE Ortho Clinical Diagnostics
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