Navigation Links
One Hospital's Efforts to Hurdle the Language Barrier
Date:7/22/2011

By Dennis Thompson
HealthDay Reporter

FRIDAY, July 22 (HealthDay News) -- Rebecca Reyes's job at Duke University Hospital is to help fill in the cracks in the system that's intended to make sure everyone gets good medical care.

Reyes works as coordinator of the hospital's Latino Health Project, a job she's held for 10 years.

"The hospital created this position," Reyes said. "Various leaders got together and realized they needed someone to pay more attention to this population in a more structured way."

Most of the problems she encounters involve language, as English-speaking doctors, nurses and administrators struggle to communicate with Spanish-speaking patients and families.

But language problems spread beyond treatment issues.

"People receive a bill, and it's all in English," Reyes said. "How can we make sure our bills are bilingual, or how can we make sure they can access a bilingual person to help them? You can start feeling that a certain part of the population just doesn't want to pay their bills, and that's not accurate. They just don't understand the document that's been sent to them."

English-language prescription bottles are another potential problem. "We work with our pharmacists to use bilingual or visual instructions," she said.

And, language issues can crop up in the most unexpected places. "That's part of our work, constantly identifying where the gaps are," Reyes said. To get Spanish-speaking people to participate in clinical trials, for instance, you need Spanish-speaking people to explain what the trials are about and will involve, she said.

The other health barrier faced by Latinos at the hospital, Reyes said, is a lack of knowledge about how the health-care system works in the United States.

As an example, she cites Chile, where residents often go to a healer if they're sick. "Now you're here and you get sick, and you are wondering where you go," Reyes said.

Despite these issues, Reyes believes that many of the health disparities between the Latino community and white Americans derive from a social context, and are not solely due to failings of the health-care system.

"If we're going to look at obesity, why is it we don't have a grocery store in the inner city? Why do they only exist in the suburbs?" she asked. "Why are liquor ads all over the place in the inner city, but not in the suburbs? Isn't that interesting?"

Reyes also does outreach into the community, working with different agencies that help the Spanish-speaking and immigrant populations to promote better health. For example, if the Hispanic Center is holding a health fair, Reyes will try to find doctors, nurses or students to help staff it. It's difficult to do a lot of that, however, as Reyes is an office of one, and her hands are full.

"I work more with agencies that are doing this, to see how Duke Hospital can participate in these areas," she said.

SOURCE: Rebecca Reyes, MSW, program coordinator, The Latino Health Project, Duke University Hospital, Durham, N.C.


'/>"/>
Copyright©2010 ScoutNews,LLC.
All rights reserved

Related medicine news :

1. The private sale of drugs in public hospitals
2. Most pandemic plans in Ontario hospitals have not been tested: Queens University study
3. SHARECOR Partners With Quantros, Inc. to Facilitate Core Measures and Regulatory Reporting in Louisiana Hospitals
4. Kaiser Foundation Health Plan and Hospitals Report Fourth Quarter and Fiscal Year 2009 Financial Results
5. Father Channels His Grief into Advocacy, Promotes Simple Actions to Make Hospitals Safer for Children
6. Vestara and EXP Pharmaceutical Services Corp. Announce Partnership Making Available Industry's Only Automated Pharmaceutical Waste Management Solution to over 5,000 U.S. Hospitals
7. Small to Mid-Sized Hospitals Turn to Orion Health to Implement Health IT Solutions for Improved Patient Care and Outcomes
8. Patients Do Better at Hospitals That Follow Stroke Guidelines
9. Evidence-based care and outcomes improve at Get With The Guidelines-Stroke hospitals
10. Global Hospitals and Healthcare Suppliers Focus on Cutting Costs and Improving Quality at 2010 GHX Supply Chain Summit
11. COBRAGuard Partners With THA to Offer Texas Hospitals COBRA Relief
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:3/24/2017)... (PRWEB) , ... March 24, 2017 , ... ... the first Certified Medical Reiki™ Master in Frederick, MD. Judy says, “I am ... caregivers during what is often a very difficult and challenging time.” , A ...
(Date:3/24/2017)... ... ... “The Communion of Saints: A Pastor’s Potpourri of Parishioners”: ... the United States. “The Communion of Saints” is the creation of published ... in seven states throughout his long career of devotion to the church. In ...
(Date:3/23/2017)... ... 2017 , ... The physicians of KSF Orthopaedic Center PA are proud to ... location is located at 2255 E. Mossy Oaks Rd., Suite 440, Spring, Texas 77389 ... provide patients living in the north Houston area (The Woodlands, Conroe, Magnolia, Kingwood, Humble) ...
(Date:3/23/2017)... Minneapolis, MN (PRWEB) , ... March 23, 2017 , ... ... with internet and WiFi connectivity are making a huge impact on businesses and individual ... Global Institute estimates the IoT will have a value anywhere from $4 trillion to ...
(Date:3/23/2017)... ... March 23, 2017 , ... March is National Kidney Month ... punch when it comes to maintaining good health. Every day, two kidneys filter about ... filter every drop of your blood, eliminating waste, regulating fluid levels and blood pressure, ...
Breaking Medicine News(10 mins):
(Date:3/24/2017)... ShangPharma, a leading life science ... development and discovery services, technology, and investment ... today the intent for a strategic corporate ... the Contract Research Organizations (CRO) and Contract ... entities include ChemPartner Shanghai, ChemPartner Fengxian, ChemPartner ...
(Date:3/24/2017)... 24, 2017 Research and Markets has announced ... Diagnostics, 2017 - 2035" report to their offering. ... The Deep Learning: Drug Discovery ... outlook of the growing market of deep learning solutions within the ... algorithms have emerged as a novel solution to generate relevant insights ...
(Date:3/24/2017)... , Mar 24, 2017 Research and Markets ... Global Strategic Business Report" report to their offering. ... The report provides separate comprehensive analytics for ... Europe , Asia-Pacific , ... are provided for the period 2015 through 2022. Also, a six-year historic ...
Breaking Medicine Technology: