Navigation Links
Older patients have higher expectations and are more satisfied with healthcare
Date:4/8/2013

London (08 April 2013). New research on patients' experiences of health services and how these relate to their expectations and satisfaction, published by the Journal of the Royal Society of Medicine, reveals that older people have higher expectations of their care and that they believe that their expectations are being met. The research questions prevailing stereotypes that characterise older patients as being satisfied with their care because their expectations are lower.

Patients visiting their GP and hospital outpatient departments were surveyed before and after their consultations. They were asked about their experiences of the physical environment, finding their way around, communication with the doctor, the content of the consultation, the information given and the outcome of the consultation.

Ann Bowling, leading a research team from the University of Southampton and the London School of Hygiene & Tropical Medicine, said that it is the ability of the NHS to meet patients' expectations in respect of the emotional and human features of the consultation, together with the clinical outcome, that matter most to people.

"Whether patients' expectations for healthcare were met determines how satisfied they will be with their consultations. We found that older patients' expectations were higher than those of younger patients, and they were also more likely to believe that they were being met."

The researchers also found that GPs' patients were more likely than hospital patients overall to have higher expectations, and met expectations, for their healthcare.

The research, chiming with the finding that satisfaction with the NHS among the general public is now at an all-time high, has implications for health professionals, managers and politicians. "There is no room for complacency, given that the delivery of healthcare in England is undergoing profound and unprecedented change, with many services facing severe cuts," said Bowling and colleagues. "It will be essential for those who are delivering care in the midst of organisational and, frequently, personal turbulence, to remain focused on what matters most for patients, which means most of all effective communication, adequate information and good outcomes."


'/>"/>

Contact: Rosalind Dewar
media@rsm.ac.uk
44-015-807-64713
SAGE Publications
Source:Eurekalert

Related medicine news :

1. Infection Might Raise Blood Clot Risk for Older Adults: Study
2. EKG Heart Test May Predict Risk in Older Adults
3. Callahan honored for improving older adults health in their doctors offices
4. Adding drug to standard chemotherapy provides no survival benefit for older lung cancer patients
5. Study examines drug regimen for the treatment of non-small cell lung cancer among older patients
6. Avastin No Benefit to Older Lung Cancer Patients: Study
7. Women With Older Partners More Often Admitted to Nursing Homes
8. Bridging the gap in treatment for older women with breast cancer
9. Taking Away Car Keys Can Be Tough for Older Drivers
10. Researchers determine vitamin D blood level for reducing major medical risks in older adults
11. National poll: Low cost, lifesaving services missing from most older patients health care
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... ... October 13, 2017 , ... Dickinson ... offers insurance and financial preparation services, is providing an update on a charitable ... , Rock City Rescue is a locally recognized nonprofit that provides shelter and ...
(Date:10/13/2017)... Nevada (PRWEB) , ... October 13, 2017 , ... ... Hemp CBD Oil utilizing Purzorb™ technology. Applying the Purzorb™process to full spectrum CBD oil ... required and providing a CBD form that can be easily incorporated into liquid products, ...
(Date:10/13/2017)... , ... October 13, 2017 , ... The Visiting Nurse ... Market. Featuring a collection of specialty vendors and unique items from across the nation, ... quality-focused health and wellness services offered by the VNA. The boutique will be ...
(Date:10/13/2017)... ... October 13, 2017 , ... Coveros, a leader in agile ... a contract by the Center for Medicare and Medicaid Services (CMS). The Enterprise ... use of Agile methodologies in a consistent and high value manner across CMS ...
(Date:10/12/2017)... ... October 12, 2017 , ... Planet Fitness, one of the largest and fastest ... to open a flagship location in Covington, LA at 401 N. U.S. Highway 190, ... next to Office Depot in the Holiday Square shopping center. Its location allows it ...
Breaking Medicine News(10 mins):
(Date:10/10/2017)... , Oct. 10, 2017   West Pharmaceutical Services, ... solutions for injectable drug administration, today shared the results ... Adapter for improving the intradermal administration of polio vaccines. ... Vaccination Summit in May 2017 by Dr. Ondrej ... Department, World Health Organization (WHO), and recently published in ...
(Date:10/4/2017)... , Oct. 4, 2017 ... single-use, self-contained, illuminating medical devices, today announced regulatory ... Health Surveillance Agency (or Agência Nacional de Vigilância ... first single-use, cordless surgical retractor with integrated LED ... optimal access, illumination and exposure of a tissue ...
(Date:10/2/2017)... The Rebound mobile app is poised to become a vital ... prescription drug addiction. The app empowers users to develop an ... their dosage in a safe, controlled manner while maximizing well-being. ... 100,000 people to sign up will enjoy 3 months of ... ...
Breaking Medicine Technology: